I've decided to take a break from WoW I guess because I began to find it too depressing to play the game at some point all of my guilds became raiding guilds and it was like my social world imploded. If you look at my previous post about guild life in WoW I said that a guild is only around as long as it is pertinent for its members and my guilds became irrelevant to me even though my friends were in them.
Raiding
Here is my final word on the subject (for now) You can't raid casually either you raid seriously. do your homework and prepare right or you don't and anybody who tries to tell you that you can raid casually is lying to you and/or themselves. Raiding is serious business and I don't want to play a game that's like a job, if I want a job i will go out and get one, I go to school I don't need to do extra homework. Ok maybe raiding can be fun for some people but it seems like a lot of work to me, a lot of work where I will get screamed at a lot. I don't need that.
Another thing about WoW is that it was full of many millions of little goals I needed to do such as get exhalted with every faction (except the bloodsail buccaneers, I hate those pirates), get all the mounts, get all the JC/cooking recipes, get as many achievements as possible and in the end I found that sort of not fun buyt stressful. I mean what is the point it was like work and it was becomeing less fun as time passed.
Thursday, April 30, 2009
Wednesday, April 22, 2009
My final paper
This is my final paper I make no guarantees of quality but it is what I ended up with.
A growing body of work seems to suggest that Massively Multiplayer Online Role Playing Games (MMORPGs) function as social worlds. How these virtual worlds function is less understood and while scholarly literature is beginning to grasp the subtle dynamics of these new environments there is still a lot that needs to be accounted for. For one thing every game is different and yet there is very little work on how that could impact one’s findings and there is a lexicon of generic MMORPG terms like gold and guild that are used to talk about all game worlds. I find this problematic because it elides the ways in which every game world is different from every other especially when it comes to terms like guild which describe social practices. If we agree with the generic definition of a guild as the basic social unit of MMORPGs how does that translate into specific practices in particular games? What does it mean to be in a guild in World of Warcraft (WoW) or in any game for that matter? If we can think of MMORPGs as social worlds it seems counterintuitive to assume that this means that these worlds are somehow uniform. How can we study virtual worlds as cultures if we ignore the contextual specificities that make each game unique?
My project is about guilds in the game World of Warcraft, more specifically it is an auto ethnographic meditation on the role guilds play in the game. What is a guild in WoW? This is not simply a technical question as my interest lies more in studying the social basis for guilds than in their specific designed functions. What does it mean to be in a WoW guild? What makes guilds central to social life in WoW? What kind of social group is a guild? If we assume that a guild is a community, what kind of community would we be dealing with? A caveat, this is a project based mostly in my lived experience this means that it is not representative of the experiences of every WoW player on ever server at every time. My data cannot even represent the totality of my game play experiences; instead what I can do is evoke the reality of WoW, present a snapshot of what (virtual) life in WoW can be like. As humble as it may seem this work and others like it are crucial to establishing an understanding of what people do when they play online games. I will preface my work with a brief discussion of MMORPGs as a genre of game in order to make my work accessible to non gamers. I will then present my findings as an impressionist tale discussing in some detail experiences I had in the game. After I present my data and my findings I will conclude with a meditation on game studies and socialization in online environments.
The term Massively Multiplayer Online Role Playing Game refers to a specific genre of online game. MMORPGs are massively multiplayer because many players can play the game simultaneously. Blizzard Entertainment, the makers of WoW, brags that their game has over nine million subscribers. Most MMORPGs use servers, instances of the game world that thousands of players can be logged into simultaneously. MMORGPs are graphically rich virtual worlds featuring a variety of different environments designed to keep the players interested in them. What’s more these are persistent worlds, the game world exists independently of individual players and is therefore present for the players to access at any time they want to. MMORPGs are also avatar based, this means that players create avatars described by various statistics that interact with the world (Filiciak, 2003) through a combination of keys and mouse clicks. One of the goals of any MMORPG is to advance one’s avatar, to improve it by improving its statistics or giving it new abilities. Interestingly though MMORPGs are very open ended allowing the player to set his or her own goals, there are limits to this freedom, however, and players found violating the terms of service can expect to face the consequences.
One thing all MMORPGs interfaces come with is a chat box, and through this chat box players can communicate with each other using a variety of chat channels. Perhaps the easiest image for a person who has never gamed before would be a graphically complex chat room with a bunch of interactive tasks (Yee, 2005). While players will use programs like Ventrilo or Teamspeak to speak to each other voice to voice and some games even have voice chat software built in much of the social interaction in MMORPGs happens in text chat. I don’t know how widespread voice chat is, I’ve used in the past and several of the guilds I was in had Ventrilo servers but my project will focus on chat. Text can be a very imprecise means of communication because it lacks the affective cues present even in voice chat but it is the default medium in most MMORPGs. WoW has voice chat software build into it but this software is not particularly effective and I have not had any good experiences with it. I have gotten better results with the Ventrilo servers my guilds set up but since I don’t use vent much it won’t play a major role in my discussion.
Before I get into the specifics of WoW, it is worth repeating that MMORPG worlds are highly interactive. Game companies fill their worlds with a lot of content that allows players to interact with each other and the world in many different ways. Like any good game interacting with the world and completing game objectives is rewarded and players amass (virtual) material goods as they play. Every game has their own particular way of organizing their reward systems and their own kinds of (virtual) goods which are valuable only in the context of the particular game in question. These are also fictional worlds, that is worlds with a history and cultures that are nominally unique to the world in question. Immersing one’s self in the world means a minimum of role playing simply by having one’s avatar interact with the world. In real life I am not an elfin paladin or a gnome wizard but in World of Warcraft I am both of those things even if I do not actively pretend to be either of those things.
World of Warcraft is an MMOROPG with many servers and each server can host up to about 20 000 players simultaneously, there are over a hundred servers available in the United States alone. Like most MMORPGs it features a fantasy themed world called Azeroth, a world of dragons, elves, magic and war. WoW is an avatar based game and players create characters selecting a race and a class that they then move around the world training. There are two major player factions the Horde and the Alliance. Each faction is made up of five playable races with their own racial skills and a particular fictional history and ten classes. After choosing faction players choose race and then class, each choice restricting their subsequent choices. First a player chooses faction and this restricts their choice of race Orcs, Trolls, Zombies, Tauren (a race of bovine humanoids) and Blood Elves are the Horde races while Humans, Dwarves, Gnomes, Night Elves and Draenei (a race of blue aliens). While there are no classes unique to either faction choice of race restricts class choice. For example my highest level character is a Blood Elf Paladin; Blood Elves are the only race among the Horde that can be Paladins. Almost every race has a race specific language but each faction has a language that every race can understand, Alliance has common and Horde orcish but neither faction can understand the other because the factions are at war.
WoW servers or realms are divided into categories along three lines: player location, realm type and game play mode. The first category is in many ways the easiest to understand, Blizzard organizes its servers based on geographic location mostly for logistical purposes, with over nine million players worldwide and servers in multiple languages it is important for the game company to make sure the customers are accommodated in the most efficient way possible. Because I live in North America I play on a North American server, this means that many of the people I meet on the server are American but there are Canadians who play to. Blizzard then divides its realms into two types of realms, RP or role playing realms where players are formally encouraged to role play and normal servers where players are not. I play on a role playing server both because I like role playing and because when I started playing I had friends on the server. Blizzard further categorizes servers in relation to game play, some realms are formatted for PvP (player versus player) gaming and others are not. On PvP servers the war between the Horde and the Alliance is active and players are allowed to attack members of the opposite faction with impunity. On PvE (player versus environment) servers, or non PvP servers, players can choose not to be flagged for PvP and that means that players from the opposite faction can’t attack them. The servers I tend to play on are PvE, though I have never really played on a PvP server I feel more secure knowing that I won’t be randomly attacked as I adventure in the world.
I first started playing WoW because some of my friends were interested in playing the game. One of those friends, Jacobe, was already playing the game and invited us to join him on his server. With a bunch of my friends playing the game and my appreciation for the fantasy genre I was really excited to begin playing. The first MMORPG I ever played was Lineage 2, a fantasy themed game and I have loved the fantasy genre since before I played computer games. My first moments in the game were spent creating characters and figuring out how to use the basic game interface to play with my avatar while teaming with my friends. This did not last long and because of unfortunate real world circumstances I ended up playing alone because my friends were unable to find the time to join me. If I had been on a trial account I think I would have stopped playing when I realized my friends were not going to be able to play with me but because I had payed for two months I kept playing. One day I was playing with my paladin and I was invited to join a guild and everything changed.
I met Sadie in one of the first guilds I joined. While being part of a guild did not mean that I teamed up with other players more it did mean that I had people to chat with as I quested. One of those people was Sadie. She had a very lively sense of humor and she was always willing to talk about anything. One of the things I have always liked about MMORPGs is how the game can serve as an object of conversation providing me with a topic that I know the person I am talking with is interested in. While we only chatted at first we did team up and it is then that Sadie and I really got to know each other; I learned about her life and she learned about mine, it was an intimate moment between friends. I made many friends in that guild just by chatting with people in the guild channel. One of the guild members I befriended helped my druid get his aquatic form and on two separate occasions generously gave me in game currency when I needed it. What I appreciated about that guild was that even though most of us were playing alone in the game world we were also together in the guild channel. I was devastated the day I realized that most of my friends had left that guild. It had been an important hub for my virtual social life for so long that I was unsure of what to do with myself now that it was gone.
When after much soul searching I met up with Sadie again and she told me about her guild I was overjoyed because most of the people that I had befriended in my old guild were there. Sadie’s guild seemed to me to be everything I wanted in a guild, an association full of people I liked that I would be able to chat with freely. Sadie wanted a raiding guild but I was not really aware of what being in a raiding guild would really mean. Raiding in WoW is teaming up in large teams called raid groups and entering instances maps generated specifically for the raid group in order to access game content that no single player could master whether it be player versus player (PvP) content or player versus environment (PvE) content. Sadie was interested in PvE raiding, PvE instances are dungeons filled with very strong monsters that raid groups defeat both for the challenge and the (virtual) material rewards. Raiding is the means to accessing the most valuable gear in the game and the difficulty of the game content makes it important for raiders to work together well. Raiding is serious business and it requires commitment, dedication, and focus on the part of the raiders and a raiding guild is one that devotes its resources to making sure that the guild has the resources it needs to raid as efficiently as possible.
It is not uncommon for a guild to focus on one specific element of game play; in fact I believe it is current practice among guilds to specialize in this manner. This specialization means that likeminded individuals can form guilds together and to a certain extent guilds are like imagined communities in that members take for granted that other members will see things the way they do. I have been horrified to hear guild members say racist or homophobic remarks because they are things I don’t think. I always appreciated the efforts Sadie made to make her guild a place safe from the startlingly discriminatory language that is bandied about on a daily basis in most online environments. Chat is an imperfect medium for communication because it lacks many of the affective signals that voice to voice chat can transmit and as a result it’s a much more interpretable medium. When a guild member named Pegolas called a group of people fags, however, there was no misinterpreting what he meant or so I thought. When I confronted Pegolas he argued that he used the term fag to mean idiot and not homosexual and was initially quite defensive. Clearly he felt that as fellow guild members we would understand what he meant, that we were like him in a sense. That Sadie once compared the guild to a family at a guild meeting illustrates how the importance that guild life can take in WoW.
Guilds form and disband all the time in WoW; they form quickly and never manage to become a cohesive social network for any number of reasons. It makes it important to look at a guild that can make it a month past the signing of its charter to figure out what makes guilds stay together. The most successful guilds are ones in which members come together to face common challenges and learn bow to face them together making them remarkably similar to Wenger’s (in Pirius, 2007) communities of practice. Wegner defines communities of practice as communities that share common interest in a topic and who deepen their knowledge in the area through repeated interaction. The key focus of communities of practice is managing knowledge and by creating, expanding and exchanging knowledge allowing individuals to develop abilities. Sadie’s guild was a place where members could, by working together, share and even at times create knowledge about WoW. The higher level members would raid regularly working on becoming better players. Without being particularly knowledgeable about WoW when fellow guild members asked questions that I could answer I did.
Wegner argues that communities of practice develop their particular ways of talking and thinking about the subject at hand. Because the characters I had in the guild were not high enough level to participate in the raids I never got a firsthand experience of what raiding in Sadie’s guild might have been like. The guild was organized around managing knowledge and (virtual) material resources however and the sharing of these things was an important part of participating in guild life. With over nine million players there is a vast body of information about WoW readily available to anybody who cares to search for it. Online one can find directions, strategy guides and even programs that let players customize their interface in order to facilitate game play. While the knowledge that Sadie and the guild amassed and organized cannot be called original they undoubtedly appropriated it adapting it to suit their circumstances.
Communities of practice are based on sharing and acceptance and Wenger emphasizes that respect and trust are fundamental to the everyday workings of the community, in other words no respect or trust means no sharing. Sadie put a lot of effort into creating an atmosphere where discrimination was not tolerated but there were enough guild members who seemed to be incapable of respecting others to make the guild somewhat inefficient. I joined the guild upon the assumption that the other members were interested in the same things I was and it took me a while to realize that my goals were not in alignment with those of the guild community. As a community of practice the body of knowledge that they were amassing was never one that was particularly relevant to my gaming experience, so in short I stayed with the guild even though I had no formal reason to. I won’t deny that I benefitted from the (virtual) material resources amassed by the guild but I also went out of my way to help guild members and I contributed to the prosperity of the guild in numerous ways.
Reciprocity is a major theme in the daily workings of a guild, if one is to benefit from the collective resources of the guild one must also be prepared to donate one’s resources to the guild. I got into trouble with some of my fellow guild members or guildies for theoretically refusing to help a guild member. What this story should underline is the way guild members enforce unenforceable behaviors such as generosity by criticizing perceived selfishness. I was online one day when this guild member whom I will call Cheval started complaining about immature players. This is a fair complaint as many players sometimes act in offensive or immature ways, this is the internet and people misbehave all the time because they feel that this bad behavior cannot be linked to them. In any event she then bragged about being able to make people and most notably another guild member cry. This irritated me because I have a low tolerance for bullies having been bullied in the past so when she started asking for help I told her I could not help her and what’s more that even if I could I would seriously consider not helping her. This refusal drew angry reactions from other guild members who accused me of not being helpful enough. By intimating that I was not at this guild member’s beck and call I was asserting my right not to be helpful which flies in the face of the reciprocity at the heart of guild relations.
Cheval was not the only guild member I disliked and over time several members bothered me for a variety of reasons. One day I went out of my way to help a fellow guild member, she claimed to be having trouble completing a quest so I joined her. Because I was much higher level than her and the quest I could have easily just completed her quest objectives and gone on my way but I thought I would do her a favor and try to give her some advice and tips while I was at it. She balked at my attempts to give her advice; she complained that I was taking too long to help her and refused to listen to me. I found her attitude off putting and in the end I just quickly breezed through her quest and brushed off her attempt to thank me with badly concealed ill will. I felt that she had not properly appreciated my help and that experience meant that I was not prepared to help her a second time. In the same vein I also disliked a guild member who had the unfortunate habit of not paying attention to what he was doing and expected others to help him out when he got into trouble. If guild members can expect assistance from the guild it is only normal that they try not to impose on those who would help them. Because neither of the above guild members seemed willing to help themselves I dismissed them as idiots and after avoided them. Neither of them affected me like Bunny.
Bunny was a guildie (fellow guild member) who had the unfortunate bad habit of keeping his caps lock button pressed, this means that HE SPOKE IN CAPS ALL THE TIME no matter what he said. For those of you who don't know using all capital letters in chat is the equivalent of screaming in a face to face interaction. Not only did he keep the caps button on but he always felt the need to type out the lyrics to songs that he was listening to in guild chat. I can understand that sometimes people use caps to indicate frustration, but he was not doing that, it was like he was screaming everything he said for no reason. I found this very obnoxious and so the first few times I saw him do this I asked him to stop, and I asked politely, the conversations went something like this:
Bunny: I'M A LITTLE TEAPOT SHORT AND STOUT
me: Um, hey there Bunny would you mind taking off caps?
Bunny: WHY?
me: Well I find it sort of obnoxious and I would appreciate it if you did not do that
Bunny: HERE IS MY HANDLE AND HERE IS MY SPOUT
Basically he refused to listen to me so I went to see the guild leader and I complained to her telling her that I understood that sometimes using caps could be important but that Bunny was being really obnoxious. She told me that she would speak to him and eventually did. When she did Bunny through a fit and insisted that he was not changing to make anybody happy and that if somebody had a problem with him that they should put him on ignore. I was really pissed off at this and I promptly put him on ignore. I thanked my guild leader for her help and that I chose to put him on ignore but that I was not happy about it. My guild leader reminded me that I could not like everybody and that especially in a big guild that lack of manners was to be expected sometimes. I told her my problem with Bunny was that he was rude and unreasonable but that she could count on me to not cause drama and that is what happened. I put him on ignore and then I tried not to think about him.
With the exception of a guild member who made blatantly racist comments in guild chat before being kicked out of the guild by Sadie Bunny was the only guild member I ever officially put on ignore. While I would simply not talk with most guild members I disliked Bunny was a special case. Cheval was a mean person but unless one provoked her she could be counted on to behave, Bunny was an obnoxious and he would go out of his way to annoy others. In other words Cheval could behave, Bunny could not. I think that Bunny amused Sadie and she found it funny to watch him fluster other guild members without ever fully realizing that it was his fault when others got angry at him. I will never really understand what Sadie saw in Bunny, however, mostly because after I joined her guild I never spoke with her. Though I still think of her as a friend and I know she thinks about me the same we don’t speak to each other regularly and this means we are not as close as we once were. I think that her first guild ultimately fell apart because she was unwilling or unable to convince members to really be respectful of one another.
Social relationships in WoW like in many other places online are contingent on regular contact and Joelle Kivits’s writing about e-mail interviews captures the importance of contact in online relationships. Looking at my own social life I can see how it is the people that I would communicate with on a regular basis with that I would think of as friends. Only approaching Sadie when I had something significant to report to her changed our relationship and it made intimacy more difficult to achieve. My time in Sadie’s guild was one of great confusion because while I had friends in my guild I was also realizing that the guild as a community was not particularly relevant for me. The main goal of Sadie’s guild was to raid and while my goal of socializing with members was not in direct opposition to the guild’s objectives. I was committed to the friendships that I had made in the guild but ultimately felt alienated by my inability to relate to the guild’s larger goals. This is why I felt nothing about leaving her guild; I had stayed in that guild a lot longer than I should have. Sadie abandoned her guild and started a new one which I also joined but when this new guild proved to be the same as her old one I quit the guild. I left in good standing making sure that Sadie knew why I quit the guild.
In WoW, guilds can serve as important loci for socialization when the serve as social networks players can turn to in times of need. Centered on managing knowledge about the game, guilds create bodies of knowledge that can be accessed by individual members in order to help them become better players. WoW can be a very isolating game at times from my own experiences players rarely team up together outside of specific contexts in which having a team is necessary. In many ways WoW is a game where people play next to each other, in parallel without ever really interacting. With a server population of around 20 000 one can wander the world and never encounter the same player twice. What a guild does is put people in relationships with each other so that they can have social networks to fall back on in times of need. I set out to talk about my experiences as a WoW player and the way that guilds shaped my game experience and in a sense I did that. Thinking about the roles guilds play in WoW I realized that there was a lot I did not understand. How do the objectives of a guild affect the functioning of a guild? While I have been a member of more than one guild there are many kinds of guilds I have never been a member of. I have never been part of a role playing guild, for example, so I don’t really know what that is like. If the focus of a guild affects the way a guild functions how does server type affect the population that plays on it? Are there differences between the populations of PvP and PvE realms and if so how do we understand them? And ultimately if player experiences in the same game can be radically different what does this say about our ability to talk about socialization on MMORPGs?
Reference List
1. Anderson, B. (1983). “The Origins of National Cnsciousness.” In Imagined Communities: Reflections on the Origin and Spread of Nationalism. London & New York: Verso. Pp. 41-49.
2. Filiciak, M. (2003). Hyperidentities: Postmodern identity patterns in massively multiplayer online role-playing games. In The video game theory reader. M.J.P Wolf& B. Perron eds. New York: Routledge. Pp 87-102.
3. Yee, N. (2005). The Demographics, Motivations, and Derived Experiences of Users of Massively Multi-User Online Graphical Environments. Presence: Teleoperators & Virtual Environments, Jun2006, Vol. 15 Issue 3, p309-329.
4. Anderson, B. (1983). “The Origins of National Cnsciousness.” In Imagined Communities: Reflections on the Origin and Spread of Nationalism. London & New York: Verso. Pp. 41-49.
5. Pirius, L. K. (2007) Massively Multiplayer Online Game Virtual Environments: A Potential Locale for Intercultural Training. Available from ProQuest database (UMI Microform 3263133)
A growing body of work seems to suggest that Massively Multiplayer Online Role Playing Games (MMORPGs) function as social worlds. How these virtual worlds function is less understood and while scholarly literature is beginning to grasp the subtle dynamics of these new environments there is still a lot that needs to be accounted for. For one thing every game is different and yet there is very little work on how that could impact one’s findings and there is a lexicon of generic MMORPG terms like gold and guild that are used to talk about all game worlds. I find this problematic because it elides the ways in which every game world is different from every other especially when it comes to terms like guild which describe social practices. If we agree with the generic definition of a guild as the basic social unit of MMORPGs how does that translate into specific practices in particular games? What does it mean to be in a guild in World of Warcraft (WoW) or in any game for that matter? If we can think of MMORPGs as social worlds it seems counterintuitive to assume that this means that these worlds are somehow uniform. How can we study virtual worlds as cultures if we ignore the contextual specificities that make each game unique?
My project is about guilds in the game World of Warcraft, more specifically it is an auto ethnographic meditation on the role guilds play in the game. What is a guild in WoW? This is not simply a technical question as my interest lies more in studying the social basis for guilds than in their specific designed functions. What does it mean to be in a WoW guild? What makes guilds central to social life in WoW? What kind of social group is a guild? If we assume that a guild is a community, what kind of community would we be dealing with? A caveat, this is a project based mostly in my lived experience this means that it is not representative of the experiences of every WoW player on ever server at every time. My data cannot even represent the totality of my game play experiences; instead what I can do is evoke the reality of WoW, present a snapshot of what (virtual) life in WoW can be like. As humble as it may seem this work and others like it are crucial to establishing an understanding of what people do when they play online games. I will preface my work with a brief discussion of MMORPGs as a genre of game in order to make my work accessible to non gamers. I will then present my findings as an impressionist tale discussing in some detail experiences I had in the game. After I present my data and my findings I will conclude with a meditation on game studies and socialization in online environments.
The term Massively Multiplayer Online Role Playing Game refers to a specific genre of online game. MMORPGs are massively multiplayer because many players can play the game simultaneously. Blizzard Entertainment, the makers of WoW, brags that their game has over nine million subscribers. Most MMORPGs use servers, instances of the game world that thousands of players can be logged into simultaneously. MMORGPs are graphically rich virtual worlds featuring a variety of different environments designed to keep the players interested in them. What’s more these are persistent worlds, the game world exists independently of individual players and is therefore present for the players to access at any time they want to. MMORPGs are also avatar based, this means that players create avatars described by various statistics that interact with the world (Filiciak, 2003) through a combination of keys and mouse clicks. One of the goals of any MMORPG is to advance one’s avatar, to improve it by improving its statistics or giving it new abilities. Interestingly though MMORPGs are very open ended allowing the player to set his or her own goals, there are limits to this freedom, however, and players found violating the terms of service can expect to face the consequences.
One thing all MMORPGs interfaces come with is a chat box, and through this chat box players can communicate with each other using a variety of chat channels. Perhaps the easiest image for a person who has never gamed before would be a graphically complex chat room with a bunch of interactive tasks (Yee, 2005). While players will use programs like Ventrilo or Teamspeak to speak to each other voice to voice and some games even have voice chat software built in much of the social interaction in MMORPGs happens in text chat. I don’t know how widespread voice chat is, I’ve used in the past and several of the guilds I was in had Ventrilo servers but my project will focus on chat. Text can be a very imprecise means of communication because it lacks the affective cues present even in voice chat but it is the default medium in most MMORPGs. WoW has voice chat software build into it but this software is not particularly effective and I have not had any good experiences with it. I have gotten better results with the Ventrilo servers my guilds set up but since I don’t use vent much it won’t play a major role in my discussion.
Before I get into the specifics of WoW, it is worth repeating that MMORPG worlds are highly interactive. Game companies fill their worlds with a lot of content that allows players to interact with each other and the world in many different ways. Like any good game interacting with the world and completing game objectives is rewarded and players amass (virtual) material goods as they play. Every game has their own particular way of organizing their reward systems and their own kinds of (virtual) goods which are valuable only in the context of the particular game in question. These are also fictional worlds, that is worlds with a history and cultures that are nominally unique to the world in question. Immersing one’s self in the world means a minimum of role playing simply by having one’s avatar interact with the world. In real life I am not an elfin paladin or a gnome wizard but in World of Warcraft I am both of those things even if I do not actively pretend to be either of those things.
World of Warcraft is an MMOROPG with many servers and each server can host up to about 20 000 players simultaneously, there are over a hundred servers available in the United States alone. Like most MMORPGs it features a fantasy themed world called Azeroth, a world of dragons, elves, magic and war. WoW is an avatar based game and players create characters selecting a race and a class that they then move around the world training. There are two major player factions the Horde and the Alliance. Each faction is made up of five playable races with their own racial skills and a particular fictional history and ten classes. After choosing faction players choose race and then class, each choice restricting their subsequent choices. First a player chooses faction and this restricts their choice of race Orcs, Trolls, Zombies, Tauren (a race of bovine humanoids) and Blood Elves are the Horde races while Humans, Dwarves, Gnomes, Night Elves and Draenei (a race of blue aliens). While there are no classes unique to either faction choice of race restricts class choice. For example my highest level character is a Blood Elf Paladin; Blood Elves are the only race among the Horde that can be Paladins. Almost every race has a race specific language but each faction has a language that every race can understand, Alliance has common and Horde orcish but neither faction can understand the other because the factions are at war.
WoW servers or realms are divided into categories along three lines: player location, realm type and game play mode. The first category is in many ways the easiest to understand, Blizzard organizes its servers based on geographic location mostly for logistical purposes, with over nine million players worldwide and servers in multiple languages it is important for the game company to make sure the customers are accommodated in the most efficient way possible. Because I live in North America I play on a North American server, this means that many of the people I meet on the server are American but there are Canadians who play to. Blizzard then divides its realms into two types of realms, RP or role playing realms where players are formally encouraged to role play and normal servers where players are not. I play on a role playing server both because I like role playing and because when I started playing I had friends on the server. Blizzard further categorizes servers in relation to game play, some realms are formatted for PvP (player versus player) gaming and others are not. On PvP servers the war between the Horde and the Alliance is active and players are allowed to attack members of the opposite faction with impunity. On PvE (player versus environment) servers, or non PvP servers, players can choose not to be flagged for PvP and that means that players from the opposite faction can’t attack them. The servers I tend to play on are PvE, though I have never really played on a PvP server I feel more secure knowing that I won’t be randomly attacked as I adventure in the world.
I first started playing WoW because some of my friends were interested in playing the game. One of those friends, Jacobe, was already playing the game and invited us to join him on his server. With a bunch of my friends playing the game and my appreciation for the fantasy genre I was really excited to begin playing. The first MMORPG I ever played was Lineage 2, a fantasy themed game and I have loved the fantasy genre since before I played computer games. My first moments in the game were spent creating characters and figuring out how to use the basic game interface to play with my avatar while teaming with my friends. This did not last long and because of unfortunate real world circumstances I ended up playing alone because my friends were unable to find the time to join me. If I had been on a trial account I think I would have stopped playing when I realized my friends were not going to be able to play with me but because I had payed for two months I kept playing. One day I was playing with my paladin and I was invited to join a guild and everything changed.
I met Sadie in one of the first guilds I joined. While being part of a guild did not mean that I teamed up with other players more it did mean that I had people to chat with as I quested. One of those people was Sadie. She had a very lively sense of humor and she was always willing to talk about anything. One of the things I have always liked about MMORPGs is how the game can serve as an object of conversation providing me with a topic that I know the person I am talking with is interested in. While we only chatted at first we did team up and it is then that Sadie and I really got to know each other; I learned about her life and she learned about mine, it was an intimate moment between friends. I made many friends in that guild just by chatting with people in the guild channel. One of the guild members I befriended helped my druid get his aquatic form and on two separate occasions generously gave me in game currency when I needed it. What I appreciated about that guild was that even though most of us were playing alone in the game world we were also together in the guild channel. I was devastated the day I realized that most of my friends had left that guild. It had been an important hub for my virtual social life for so long that I was unsure of what to do with myself now that it was gone.
When after much soul searching I met up with Sadie again and she told me about her guild I was overjoyed because most of the people that I had befriended in my old guild were there. Sadie’s guild seemed to me to be everything I wanted in a guild, an association full of people I liked that I would be able to chat with freely. Sadie wanted a raiding guild but I was not really aware of what being in a raiding guild would really mean. Raiding in WoW is teaming up in large teams called raid groups and entering instances maps generated specifically for the raid group in order to access game content that no single player could master whether it be player versus player (PvP) content or player versus environment (PvE) content. Sadie was interested in PvE raiding, PvE instances are dungeons filled with very strong monsters that raid groups defeat both for the challenge and the (virtual) material rewards. Raiding is the means to accessing the most valuable gear in the game and the difficulty of the game content makes it important for raiders to work together well. Raiding is serious business and it requires commitment, dedication, and focus on the part of the raiders and a raiding guild is one that devotes its resources to making sure that the guild has the resources it needs to raid as efficiently as possible.
It is not uncommon for a guild to focus on one specific element of game play; in fact I believe it is current practice among guilds to specialize in this manner. This specialization means that likeminded individuals can form guilds together and to a certain extent guilds are like imagined communities in that members take for granted that other members will see things the way they do. I have been horrified to hear guild members say racist or homophobic remarks because they are things I don’t think. I always appreciated the efforts Sadie made to make her guild a place safe from the startlingly discriminatory language that is bandied about on a daily basis in most online environments. Chat is an imperfect medium for communication because it lacks many of the affective signals that voice to voice chat can transmit and as a result it’s a much more interpretable medium. When a guild member named Pegolas called a group of people fags, however, there was no misinterpreting what he meant or so I thought. When I confronted Pegolas he argued that he used the term fag to mean idiot and not homosexual and was initially quite defensive. Clearly he felt that as fellow guild members we would understand what he meant, that we were like him in a sense. That Sadie once compared the guild to a family at a guild meeting illustrates how the importance that guild life can take in WoW.
Guilds form and disband all the time in WoW; they form quickly and never manage to become a cohesive social network for any number of reasons. It makes it important to look at a guild that can make it a month past the signing of its charter to figure out what makes guilds stay together. The most successful guilds are ones in which members come together to face common challenges and learn bow to face them together making them remarkably similar to Wenger’s (in Pirius, 2007) communities of practice. Wegner defines communities of practice as communities that share common interest in a topic and who deepen their knowledge in the area through repeated interaction. The key focus of communities of practice is managing knowledge and by creating, expanding and exchanging knowledge allowing individuals to develop abilities. Sadie’s guild was a place where members could, by working together, share and even at times create knowledge about WoW. The higher level members would raid regularly working on becoming better players. Without being particularly knowledgeable about WoW when fellow guild members asked questions that I could answer I did.
Wegner argues that communities of practice develop their particular ways of talking and thinking about the subject at hand. Because the characters I had in the guild were not high enough level to participate in the raids I never got a firsthand experience of what raiding in Sadie’s guild might have been like. The guild was organized around managing knowledge and (virtual) material resources however and the sharing of these things was an important part of participating in guild life. With over nine million players there is a vast body of information about WoW readily available to anybody who cares to search for it. Online one can find directions, strategy guides and even programs that let players customize their interface in order to facilitate game play. While the knowledge that Sadie and the guild amassed and organized cannot be called original they undoubtedly appropriated it adapting it to suit their circumstances.
Communities of practice are based on sharing and acceptance and Wenger emphasizes that respect and trust are fundamental to the everyday workings of the community, in other words no respect or trust means no sharing. Sadie put a lot of effort into creating an atmosphere where discrimination was not tolerated but there were enough guild members who seemed to be incapable of respecting others to make the guild somewhat inefficient. I joined the guild upon the assumption that the other members were interested in the same things I was and it took me a while to realize that my goals were not in alignment with those of the guild community. As a community of practice the body of knowledge that they were amassing was never one that was particularly relevant to my gaming experience, so in short I stayed with the guild even though I had no formal reason to. I won’t deny that I benefitted from the (virtual) material resources amassed by the guild but I also went out of my way to help guild members and I contributed to the prosperity of the guild in numerous ways.
Reciprocity is a major theme in the daily workings of a guild, if one is to benefit from the collective resources of the guild one must also be prepared to donate one’s resources to the guild. I got into trouble with some of my fellow guild members or guildies for theoretically refusing to help a guild member. What this story should underline is the way guild members enforce unenforceable behaviors such as generosity by criticizing perceived selfishness. I was online one day when this guild member whom I will call Cheval started complaining about immature players. This is a fair complaint as many players sometimes act in offensive or immature ways, this is the internet and people misbehave all the time because they feel that this bad behavior cannot be linked to them. In any event she then bragged about being able to make people and most notably another guild member cry. This irritated me because I have a low tolerance for bullies having been bullied in the past so when she started asking for help I told her I could not help her and what’s more that even if I could I would seriously consider not helping her. This refusal drew angry reactions from other guild members who accused me of not being helpful enough. By intimating that I was not at this guild member’s beck and call I was asserting my right not to be helpful which flies in the face of the reciprocity at the heart of guild relations.
Cheval was not the only guild member I disliked and over time several members bothered me for a variety of reasons. One day I went out of my way to help a fellow guild member, she claimed to be having trouble completing a quest so I joined her. Because I was much higher level than her and the quest I could have easily just completed her quest objectives and gone on my way but I thought I would do her a favor and try to give her some advice and tips while I was at it. She balked at my attempts to give her advice; she complained that I was taking too long to help her and refused to listen to me. I found her attitude off putting and in the end I just quickly breezed through her quest and brushed off her attempt to thank me with badly concealed ill will. I felt that she had not properly appreciated my help and that experience meant that I was not prepared to help her a second time. In the same vein I also disliked a guild member who had the unfortunate habit of not paying attention to what he was doing and expected others to help him out when he got into trouble. If guild members can expect assistance from the guild it is only normal that they try not to impose on those who would help them. Because neither of the above guild members seemed willing to help themselves I dismissed them as idiots and after avoided them. Neither of them affected me like Bunny.
Bunny was a guildie (fellow guild member) who had the unfortunate bad habit of keeping his caps lock button pressed, this means that HE SPOKE IN CAPS ALL THE TIME no matter what he said. For those of you who don't know using all capital letters in chat is the equivalent of screaming in a face to face interaction. Not only did he keep the caps button on but he always felt the need to type out the lyrics to songs that he was listening to in guild chat. I can understand that sometimes people use caps to indicate frustration, but he was not doing that, it was like he was screaming everything he said for no reason. I found this very obnoxious and so the first few times I saw him do this I asked him to stop, and I asked politely, the conversations went something like this:
Bunny: I'M A LITTLE TEAPOT SHORT AND STOUT
me: Um, hey there Bunny would you mind taking off caps?
Bunny: WHY?
me: Well I find it sort of obnoxious and I would appreciate it if you did not do that
Bunny: HERE IS MY HANDLE AND HERE IS MY SPOUT
Basically he refused to listen to me so I went to see the guild leader and I complained to her telling her that I understood that sometimes using caps could be important but that Bunny was being really obnoxious. She told me that she would speak to him and eventually did. When she did Bunny through a fit and insisted that he was not changing to make anybody happy and that if somebody had a problem with him that they should put him on ignore. I was really pissed off at this and I promptly put him on ignore. I thanked my guild leader for her help and that I chose to put him on ignore but that I was not happy about it. My guild leader reminded me that I could not like everybody and that especially in a big guild that lack of manners was to be expected sometimes. I told her my problem with Bunny was that he was rude and unreasonable but that she could count on me to not cause drama and that is what happened. I put him on ignore and then I tried not to think about him.
With the exception of a guild member who made blatantly racist comments in guild chat before being kicked out of the guild by Sadie Bunny was the only guild member I ever officially put on ignore. While I would simply not talk with most guild members I disliked Bunny was a special case. Cheval was a mean person but unless one provoked her she could be counted on to behave, Bunny was an obnoxious and he would go out of his way to annoy others. In other words Cheval could behave, Bunny could not. I think that Bunny amused Sadie and she found it funny to watch him fluster other guild members without ever fully realizing that it was his fault when others got angry at him. I will never really understand what Sadie saw in Bunny, however, mostly because after I joined her guild I never spoke with her. Though I still think of her as a friend and I know she thinks about me the same we don’t speak to each other regularly and this means we are not as close as we once were. I think that her first guild ultimately fell apart because she was unwilling or unable to convince members to really be respectful of one another.
Social relationships in WoW like in many other places online are contingent on regular contact and Joelle Kivits’s writing about e-mail interviews captures the importance of contact in online relationships. Looking at my own social life I can see how it is the people that I would communicate with on a regular basis with that I would think of as friends. Only approaching Sadie when I had something significant to report to her changed our relationship and it made intimacy more difficult to achieve. My time in Sadie’s guild was one of great confusion because while I had friends in my guild I was also realizing that the guild as a community was not particularly relevant for me. The main goal of Sadie’s guild was to raid and while my goal of socializing with members was not in direct opposition to the guild’s objectives. I was committed to the friendships that I had made in the guild but ultimately felt alienated by my inability to relate to the guild’s larger goals. This is why I felt nothing about leaving her guild; I had stayed in that guild a lot longer than I should have. Sadie abandoned her guild and started a new one which I also joined but when this new guild proved to be the same as her old one I quit the guild. I left in good standing making sure that Sadie knew why I quit the guild.
In WoW, guilds can serve as important loci for socialization when the serve as social networks players can turn to in times of need. Centered on managing knowledge about the game, guilds create bodies of knowledge that can be accessed by individual members in order to help them become better players. WoW can be a very isolating game at times from my own experiences players rarely team up together outside of specific contexts in which having a team is necessary. In many ways WoW is a game where people play next to each other, in parallel without ever really interacting. With a server population of around 20 000 one can wander the world and never encounter the same player twice. What a guild does is put people in relationships with each other so that they can have social networks to fall back on in times of need. I set out to talk about my experiences as a WoW player and the way that guilds shaped my game experience and in a sense I did that. Thinking about the roles guilds play in WoW I realized that there was a lot I did not understand. How do the objectives of a guild affect the functioning of a guild? While I have been a member of more than one guild there are many kinds of guilds I have never been a member of. I have never been part of a role playing guild, for example, so I don’t really know what that is like. If the focus of a guild affects the way a guild functions how does server type affect the population that plays on it? Are there differences between the populations of PvP and PvE realms and if so how do we understand them? And ultimately if player experiences in the same game can be radically different what does this say about our ability to talk about socialization on MMORPGs?
Reference List
1. Anderson, B. (1983). “The Origins of National Cnsciousness.” In Imagined Communities: Reflections on the Origin and Spread of Nationalism. London & New York: Verso. Pp. 41-49.
2. Filiciak, M. (2003). Hyperidentities: Postmodern identity patterns in massively multiplayer online role-playing games. In The video game theory reader. M.J.P Wolf& B. Perron eds. New York: Routledge. Pp 87-102.
3. Yee, N. (2005). The Demographics, Motivations, and Derived Experiences of Users of Massively Multi-User Online Graphical Environments. Presence: Teleoperators & Virtual Environments, Jun2006, Vol. 15 Issue 3, p309-329.
4. Anderson, B. (1983). “The Origins of National Cnsciousness.” In Imagined Communities: Reflections on the Origin and Spread of Nationalism. London & New York: Verso. Pp. 41-49.
5. Pirius, L. K. (2007) Massively Multiplayer Online Game Virtual Environments: A Potential Locale for Intercultural Training. Available from ProQuest database (UMI Microform 3263133)
Saturday, April 11, 2009
An ending of sorts
The other day Sadie asked me to leave her guild, well not exactly. She left her guild to start a new one because she was tired of all the guild drama, drama I assume between the higher level players, drama that I did not notice much of. This is pretty typical for me I did not notice Drama in the guild Sadie and I were in before she started her guild and I did not notice the higher level drama in her guild. In any event I had my mage leave her old guild and join her new one. Before this changing guilds was always a big deal for me and I did not do it lightly but the truth is I knew I was not going to be staying in that guild for much longer so I did not think twice about leaving. Also a lot of the friends I had in Sadie's guild, friends I had made in the guild before that one, joined this new guild. I still have an alt in Sadie's old guild like I have an alt in the first guild I joined Alliance side but I will see what happens with that. I think that being in a guild can be a very important choice since in all likelihood it is guild members that I will interact with most, so I think I want to be in a guild where players want the same or similar things from the game that I do. For instance: I am not a hardcore raider so I would not ever want to be part of a big raiding guild. While social interaction is never limited to one's guild, a guild can be the backbone of one's social life and that makes the choice so signficant. My friend Jacobe who is a really good raider and a raid healer changed guilds because he felt that his guild was not doing enough raiding as a guild. In any event I left a guild I always had mixed feelings about, it was a guild with people I liked and people I disliked intensely I was never sure whether I loved or hated it and that ambiguity frustrated me but ultimately I realized that the guild had done nothing to earn my loyalty so I left.
My final topic
I think I will focus on guilds as social units with a particular emphasis on some of the stories of my time in Sadie's guild. What kind of community is a guild? Is it a community that forms solely around shared (virtual) material practices or are there also other factors at work in the way a guild functions as a social unit? What, if anything, makes these communities different from real world communities and are these differences significant? Looking at my own experiences with a guild I will attempt to begin to answer these questions looking at my lived experiences. I will discuss imagined communities, the formation of identity in online games, norms and online society, as well as social capital and the contradiction between autonomy and interdependence. My central question will be What is a guild in World of Warcraft? and I will try to bring a partial answer to the subject by talking about a particular guild at a particular moment on a particular WoW server.
Wednesday, April 1, 2009
Goodbye my spec
I am retribution... I will not respec... maybe if I can I will dual spec prot but my guild will never ever see me as a tank again. When I was leveling my paladin I told Jaer that when I was a tank on raids I would make sure that there was always a place for him on the raids and now that will not happen. His girlfriend is the guild's main tank and the truth is not just that she is better than me but that I know that I could never be a consistently perfect tank, I am a good tank and I could be a periodically sublime one but never a perfect one. It costs me a lot to admit this, it also costs me a lot to let go of my dream of tanking for Jaer but it happened. I do like ret but it's not like... my first real tanking experience was a PuG group, a pick up group made up of random players, and we ran a dungeon called the Nexus and it was sublime, everything was perfect and all the pieces fell into place. I have yet to have a sublime moment with my new spec and I worry that I will not. Secretly I feel I have to make mt spec work because there is no way I can change back and I worry that I will never have a sublime moment with my paladin anymore.
Recently a druid tank joined the guild and another guild leader tried tanking for the first time and they talked about tanking, every word of those discussions was a pain in my heart because they made me feel like a failure as a player. Jaer has told me that it was not because I was a bad tank that he recommended a respec but I can't help but feel like I did fail as a tank every time they talk about it. This is me though. I know that Jaer is my friend and that he only wants what is best for me, I do the same for him but I am having trouble saying goodbye to my spec. I wish I was not having problems but I am, I was so proud as a tank and now I sort of feel somehow less as DPS. I try telling myself I will rock as DPS but it's not the same as knowing that I have rocked as a tank, maybe I need to test out my spec in a team environment, maybe I am just a stupid glory hog and I liked being a tank because good tanks get glory, whatever it is talk of tanking makes me feel bad inside and I have no idea how to express it.
Kind of silly to get worked up about a video game though. I would argues though that it's not the game but a perceived loss of social status that is bothering me but I don't know if that is just a justification. Yesterday I joined my guildies on a low level dungeon run to help the new tank and as much as I wanted to be part of the fun I felt sort of... seeing my friend really enjoying tanking reminded me of the good times I had, times that I would never have again. Moreover I don't think that my new spec will really get me more invites to guild events, DPS is dime a dozen and I am sure they know more than enough people that inviting me will not be a priority. I really have no clue why I respecced and the only think I know is that I do not want to respec back, no matter how sad not being prot makes me sometimes.
Recently a druid tank joined the guild and another guild leader tried tanking for the first time and they talked about tanking, every word of those discussions was a pain in my heart because they made me feel like a failure as a player. Jaer has told me that it was not because I was a bad tank that he recommended a respec but I can't help but feel like I did fail as a tank every time they talk about it. This is me though. I know that Jaer is my friend and that he only wants what is best for me, I do the same for him but I am having trouble saying goodbye to my spec. I wish I was not having problems but I am, I was so proud as a tank and now I sort of feel somehow less as DPS. I try telling myself I will rock as DPS but it's not the same as knowing that I have rocked as a tank, maybe I need to test out my spec in a team environment, maybe I am just a stupid glory hog and I liked being a tank because good tanks get glory, whatever it is talk of tanking makes me feel bad inside and I have no idea how to express it.
Kind of silly to get worked up about a video game though. I would argues though that it's not the game but a perceived loss of social status that is bothering me but I don't know if that is just a justification. Yesterday I joined my guildies on a low level dungeon run to help the new tank and as much as I wanted to be part of the fun I felt sort of... seeing my friend really enjoying tanking reminded me of the good times I had, times that I would never have again. Moreover I don't think that my new spec will really get me more invites to guild events, DPS is dime a dozen and I am sure they know more than enough people that inviting me will not be a priority. I really have no clue why I respecced and the only think I know is that I do not want to respec back, no matter how sad not being prot makes me sometimes.
A small conclict that got resolved
Nacirema joined Jaer's guild in December when computer problems made it impossible for me to play. Until that moment the guild had been mostly me and him chatting in guild chat and I like that alot, but Jaer being the amazing and popular guy he is had friends want to join his guild and Nacirema was one. We became friends and would chat a lot about many different things, she would complain about her real life and I would listen and try to give advice when I could and she would do the same for me. She knew another of the new guild members and she had a complicated past with this person, this past eventually became the source of a lot of drama that really upset Jaer. In the end he had to kick Nacirema from the guild because she caused too many problems, the drama culminated in a fight in Ventrilo that I expressly logged out to avoid.
I will say this I in no way condone what Nacirema did, I think that drama is bad and I don't think there is any excuse for the way she behaved with Jaer and some of the other guild members. That said she was always nice to me and I still think of her as a friend. I understand that the other guild members don't like her and I don't expect them to, their grievances are legitimate.
One day after Nacirema was kicked from the guild some guild members made disparaging remarks about her. Because I still consider her to be a friend I found those remarks kind of hurtful or more I did not like them so I asked my fellow guildies to please stop. They responded that she brought their scorn on herself and that they were not going to show her respect when she deserved none. I think they felt that I was either trying to apologize for her or asking them to stop out of respect for her or something but that was not it at all. I felt that by making those comments they were putting me in a really uncomfortable position, either defend her and get into a fight or don't and feel like I was betraying her. When I asked them to stop it had nothing to do with her it was because thier mean jokes were making me feel bad, but they did not listen to me.
If they want to they can make a "We hate Nacirema channel and say mean things about her all they want there, or whisper about her to their heart's content, my objection was having to hear them.
In any event I spoke to my guild leader and Jaer pointed out that she was on their shit list and that it was only natural after what she had done. I told him my point and he told me he would speak to the other guild members which I don't doubt he did and I know that he explained things well because I have not heard about Nacirema in guild since. I know he understood my point and explained it to the other guild members and I know my guild members had not meant to make me feel bad. In this case because of the goodwill that my guild members have shown me in the past I don't even need an apology from them to move on. I felt like I was being left out of guild business and they apologized for forgetting about me. They try to include me in guild things when the can and I do get along with them most of the time. When I felt that Jaer was being unnecessarily sarcastic with me and I spoke to him he apologized to me and made an effort to be more pleasant. Even though sometimes he worried that he is too laid back as a guild leader I think he is a good one. It is not fair for guild members to expect their leader to act like a babysitter, they need to at least try to resolve conflicts on their own, the way I did. I ended up turning to him for help but only after my own efforts failed. I am a good guild member because I try to solve my own problems in a polite manner but do not hesitate to ask for help when I need it and in all cases aim for an amicable resolution of the problem. Jaer is a good leader because he supported me in this even though he is really upset at Nacirema, he is a good friend because he cared and a good leader because he made sure I understood that I was right to come to him and he assured me he would do what he could to make the situation better.
I will say this I in no way condone what Nacirema did, I think that drama is bad and I don't think there is any excuse for the way she behaved with Jaer and some of the other guild members. That said she was always nice to me and I still think of her as a friend. I understand that the other guild members don't like her and I don't expect them to, their grievances are legitimate.
One day after Nacirema was kicked from the guild some guild members made disparaging remarks about her. Because I still consider her to be a friend I found those remarks kind of hurtful or more I did not like them so I asked my fellow guildies to please stop. They responded that she brought their scorn on herself and that they were not going to show her respect when she deserved none. I think they felt that I was either trying to apologize for her or asking them to stop out of respect for her or something but that was not it at all. I felt that by making those comments they were putting me in a really uncomfortable position, either defend her and get into a fight or don't and feel like I was betraying her. When I asked them to stop it had nothing to do with her it was because thier mean jokes were making me feel bad, but they did not listen to me.
If they want to they can make a "We hate Nacirema channel and say mean things about her all they want there, or whisper about her to their heart's content, my objection was having to hear them.
In any event I spoke to my guild leader and Jaer pointed out that she was on their shit list and that it was only natural after what she had done. I told him my point and he told me he would speak to the other guild members which I don't doubt he did and I know that he explained things well because I have not heard about Nacirema in guild since. I know he understood my point and explained it to the other guild members and I know my guild members had not meant to make me feel bad. In this case because of the goodwill that my guild members have shown me in the past I don't even need an apology from them to move on. I felt like I was being left out of guild business and they apologized for forgetting about me. They try to include me in guild things when the can and I do get along with them most of the time. When I felt that Jaer was being unnecessarily sarcastic with me and I spoke to him he apologized to me and made an effort to be more pleasant. Even though sometimes he worried that he is too laid back as a guild leader I think he is a good one. It is not fair for guild members to expect their leader to act like a babysitter, they need to at least try to resolve conflicts on their own, the way I did. I ended up turning to him for help but only after my own efforts failed. I am a good guild member because I try to solve my own problems in a polite manner but do not hesitate to ask for help when I need it and in all cases aim for an amicable resolution of the problem. Jaer is a good leader because he supported me in this even though he is really upset at Nacirema, he is a good friend because he cared and a good leader because he made sure I understood that I was right to come to him and he assured me he would do what he could to make the situation better.
Tuesday, March 31, 2009
"I'm not talking to you"
Sadie has a strict no swearing policy in her guild, this means nobody is allowed to say the f-word (fuck). I got really irate when a guild member who spammed an emote representing breasts in guild chat ||(o)o) this is the emote in question|| told me to watch my language. In any event there is a no swearing policy, so what did Sadie do she got on an alt and swore in guild chat saying "Fuck, Fuck, Fuck." and when an officer told her to watch her language she pointed out that it was her guild. They asked her why she did it, one person jokingly suggested that she was testing us, but she defended her actions by saying that what she did was a really funny for "those in on the joke". Paraphrasing she said "I'm not talking to you, it was an inside joke." This sort of pissed me off so I pointed out that for those not in the know she came across as an immature hypocrite (not in those exact terms) and she replied by telling me that she had not realized I was so immature. I'm still upset by this because I feel she just enjoys being above the law, I think she just likes flaunting her power. Sadie is one of those people who thinks that they are always right and so she was never going to back down so I did but it was disappointing that she did that after her talk about respect at the guild meeting.
She is not the only guild member who did that. One guild member asked for help in the channel and when a fellow member offered it that person snapped "I was not talking to you." Another guild member spoke in a racial language, in WoW ever race except humans and orcs has a racial language that no other race can understand, in officer chat and when I said "A googly googly to you too" he snapped "I am not talking to you." when I pointed out that I would need to understand his message to know that he then said that he had forgotten to change languages after he had posted and that a few lines after he had translated his message. No apology no nothing, not even a recognition that he was sort of unpleasant just an "Oh well I forgot that to change my language and I was in Darnassus." I was so pissed off when another guild meber babbled in guild language I snapped sarcastically "If only there was a language that all the players of our faction could understand, a common language that could enable communication we could call it esperanto or eliza or maybe even common! If only such a language existed."
I was angry for a long time with that guild for making me feel like I was the guild babysitter. I would always answer questions even though much of the time alt tabbing for a few moments and looking the answer to the question would have been just as effective. I felt like I was the only one who bothered to look things up, like I was the only one who bothered to be polite, the only one making any kind of effort and I was sick and tired of it.
Now I tell myself that I am not in charge and I don't have to be and my anger at the guild has sort of diminished. I still answer questions in guild chat but I have realized that I am not the only one doing it, and it's ok that I don't know the answer to a question. I spoke with some of my friends in the guild and they told me that I was not alone in feeling this way sometimes and that my frustrations were not invalid, though I doubt Sadie would aggree with me on that point. Sadie 's not my enemy though and we have had some good times together, she's my friend even though she annoys me sometimes and I don't want to make drama for her.
I still do not know if her guild is the right place for me but if I do leave the guild I will talk with her about it first and I will make sure it is not done in an unpleasant manner and I think that any guild I join after I will want to see how they are before I make the decision to stay. "Guilds are like family" as Sadie once said in that guild members are expected to support one another and be respectful, but unlike family one chooses one's guild and that means one has to be careful how one chooses. I joined Sadie's guild because I thought it was going to be a guild made up of friends and I think she wanted a raiding guild and now that her guild is becoming a raiding guild I am questionning whether or not I still want to be a member. I know that I do not want to be part of a raiding guild and I think that means at some point I will leave, in any event that time has not come so I continue to see how things play themselves out.
p.s. I do not think that Sadie ever misrepresented herself or her guild to me, I think she started it as a place for her friends and then took the guild in the direction she was interested in going. I think she tries to be everybody's friend and she honestly wants to get along with most if not all of the members of her guild. I think she liked Bunny and this is why he got away with being so unpleasant, his lack of manners amused her and so she kept him around and tolerated his stupidity even though other guild members could not stand him simply because he was never unpleasant enough to drive anybody away from the guild.
She is not the only guild member who did that. One guild member asked for help in the channel and when a fellow member offered it that person snapped "I was not talking to you." Another guild member spoke in a racial language, in WoW ever race except humans and orcs has a racial language that no other race can understand, in officer chat and when I said "A googly googly to you too" he snapped "I am not talking to you." when I pointed out that I would need to understand his message to know that he then said that he had forgotten to change languages after he had posted and that a few lines after he had translated his message. No apology no nothing, not even a recognition that he was sort of unpleasant just an "Oh well I forgot that to change my language and I was in Darnassus." I was so pissed off when another guild meber babbled in guild language I snapped sarcastically "If only there was a language that all the players of our faction could understand, a common language that could enable communication we could call it esperanto or eliza or maybe even common! If only such a language existed."
I was angry for a long time with that guild for making me feel like I was the guild babysitter. I would always answer questions even though much of the time alt tabbing for a few moments and looking the answer to the question would have been just as effective. I felt like I was the only one who bothered to look things up, like I was the only one who bothered to be polite, the only one making any kind of effort and I was sick and tired of it.
Now I tell myself that I am not in charge and I don't have to be and my anger at the guild has sort of diminished. I still answer questions in guild chat but I have realized that I am not the only one doing it, and it's ok that I don't know the answer to a question. I spoke with some of my friends in the guild and they told me that I was not alone in feeling this way sometimes and that my frustrations were not invalid, though I doubt Sadie would aggree with me on that point. Sadie 's not my enemy though and we have had some good times together, she's my friend even though she annoys me sometimes and I don't want to make drama for her.
I still do not know if her guild is the right place for me but if I do leave the guild I will talk with her about it first and I will make sure it is not done in an unpleasant manner and I think that any guild I join after I will want to see how they are before I make the decision to stay. "Guilds are like family" as Sadie once said in that guild members are expected to support one another and be respectful, but unlike family one chooses one's guild and that means one has to be careful how one chooses. I joined Sadie's guild because I thought it was going to be a guild made up of friends and I think she wanted a raiding guild and now that her guild is becoming a raiding guild I am questionning whether or not I still want to be a member. I know that I do not want to be part of a raiding guild and I think that means at some point I will leave, in any event that time has not come so I continue to see how things play themselves out.
p.s. I do not think that Sadie ever misrepresented herself or her guild to me, I think she started it as a place for her friends and then took the guild in the direction she was interested in going. I think she tries to be everybody's friend and she honestly wants to get along with most if not all of the members of her guild. I think she liked Bunny and this is why he got away with being so unpleasant, his lack of manners amused her and so she kept him around and tolerated his stupidity even though other guild members could not stand him simply because he was never unpleasant enough to drive anybody away from the guild.
The story of Bunny
Bunny was a guildie who had the unfortunate bad habit of keeping his caps lock button pressed, this means that HE SPOKE IN CAPS ALL THE TIME no matter what he said. For those of you who don't know using all capital letters in chat is the equivalent of screaming in a face to face interaction. Not only did he keep the caps button on but he always felt the need to type out the lyrics to songs that he was listening to in guild chat. I can understand that sometimes people use caps to indicate frustration, but he was not doing that, it was like he was screaming everything he said for no reason. I found this very obnoxious and so the first few times I saw him do this I asked him to stop, and I asked politely, the conversations went something like this...
Bunny: I'M A LITTLE TEAPOT SHORT AND STOUT
me: Um, hey there Bunny would you mind taking off caps?
Bunny: WHY?
me: Well I find it sort of obnoxious and I would appreciate it if you did not do that
Bunny: HERE IS MY HANDLE AND HERE IS MY SPOUT
Basically he refused to listen to me so I went to see the guild leader and I complained to her telling her that I understood that sometimes using caps could be important but that Bunny was being really obnoxious. She told me that she would speak to him and eventually did. When she did Bunny through a fit and insited that he was not changing to make anybody happy and that if somebody had a problem with him that they should put him on ignore. I was really pissed off at this and I promptly put him on ignore. I thanked my guild leader for her help and that I chose to put him on ignore but that I was not happy about it. My guild leader reminded me that I could not like everybody and that especially in a big guild that lack of manners was to be expected sometimes. I told her my problem with Bunny was that he was rude and unreasonable but that she could count on me to not cause drama and that is what happened. I put him on ignore and then I tried not to think about him.
Then one day my guild was raiding with this new person. Bunny did not like her and he trashed her as much as he could, he said many very unpleasant things about her in guild chat but when she joined the guild he was very polite to her face. His hypocracy really got on everybody's nerves and because he would not stop being both polite and rude behind her back the guild leader kicked him out of the guild. That's when he started badmouthing the guild in trade chat, that is a very public channel. After he did that and was not angry anymore he asked Sadie to be let back into the guild again. He would quit the guild with alarming regularity for no reason and come back as quickly so I think he expected to be let back in again but this time she said no. He got really upset and started begging and so she decided to ask the officers if they thought he should let him back in. He told her that he wanted to apologize so she let him and he then sent an apology to every guild member. I had been offline while the actual drama had taken place and despite my dislike for Bunny, stemming from the fact that he's a rude idiot, I was willing to let him back in provided he had really changed. He spammed his apology to every guild member. Spam is generally considered to be a rude thing so he was apologizing for his rudeness by being rude, interesting approach. In any event I don't think he is back in the guild and I'm hoping he never comes back.
Jerac also disliked Bunny, he felt morons like Bunny were taking over the guild and turning it into a really not fun place. He also felt that Bunny was up to no good and that he and players like him were out to con the guild and take the good honest members for all they could.
Bunny wanted to be the only member of his class in raids so he would not have to compete with other players for the items that dropped, I think he was really mean about that other player because he was jealous of her, she had a hunter and he did not want to have to even contemplate sharing loot with her. One day he told the whole guild why a specific kind of weapon should be usable only by his class: so that he would get it when it dropped in raids and not have to compete with anybody. That kind of attitude is really offensive, he felt he was more entitled than anybody else to get epics and even though he was well geared he still acted like he needed them more than anybody else. To be honest I never want to raid with people like Bunny because they are so unpleasant and stupid.
Bunny: I'M A LITTLE TEAPOT SHORT AND STOUT
me: Um, hey there Bunny would you mind taking off caps?
Bunny: WHY?
me: Well I find it sort of obnoxious and I would appreciate it if you did not do that
Bunny: HERE IS MY HANDLE AND HERE IS MY SPOUT
Basically he refused to listen to me so I went to see the guild leader and I complained to her telling her that I understood that sometimes using caps could be important but that Bunny was being really obnoxious. She told me that she would speak to him and eventually did. When she did Bunny through a fit and insited that he was not changing to make anybody happy and that if somebody had a problem with him that they should put him on ignore. I was really pissed off at this and I promptly put him on ignore. I thanked my guild leader for her help and that I chose to put him on ignore but that I was not happy about it. My guild leader reminded me that I could not like everybody and that especially in a big guild that lack of manners was to be expected sometimes. I told her my problem with Bunny was that he was rude and unreasonable but that she could count on me to not cause drama and that is what happened. I put him on ignore and then I tried not to think about him.
Then one day my guild was raiding with this new person. Bunny did not like her and he trashed her as much as he could, he said many very unpleasant things about her in guild chat but when she joined the guild he was very polite to her face. His hypocracy really got on everybody's nerves and because he would not stop being both polite and rude behind her back the guild leader kicked him out of the guild. That's when he started badmouthing the guild in trade chat, that is a very public channel. After he did that and was not angry anymore he asked Sadie to be let back into the guild again. He would quit the guild with alarming regularity for no reason and come back as quickly so I think he expected to be let back in again but this time she said no. He got really upset and started begging and so she decided to ask the officers if they thought he should let him back in. He told her that he wanted to apologize so she let him and he then sent an apology to every guild member. I had been offline while the actual drama had taken place and despite my dislike for Bunny, stemming from the fact that he's a rude idiot, I was willing to let him back in provided he had really changed. He spammed his apology to every guild member. Spam is generally considered to be a rude thing so he was apologizing for his rudeness by being rude, interesting approach. In any event I don't think he is back in the guild and I'm hoping he never comes back.
Jerac also disliked Bunny, he felt morons like Bunny were taking over the guild and turning it into a really not fun place. He also felt that Bunny was up to no good and that he and players like him were out to con the guild and take the good honest members for all they could.
Bunny wanted to be the only member of his class in raids so he would not have to compete with other players for the items that dropped, I think he was really mean about that other player because he was jealous of her, she had a hunter and he did not want to have to even contemplate sharing loot with her. One day he told the whole guild why a specific kind of weapon should be usable only by his class: so that he would get it when it dropped in raids and not have to compete with anybody. That kind of attitude is really offensive, he felt he was more entitled than anybody else to get epics and even though he was well geared he still acted like he needed them more than anybody else. To be honest I never want to raid with people like Bunny because they are so unpleasant and stupid.
Thursday, March 26, 2009
The beggar and other shorts
One day I was in guild chat when a guild member begged for gold in trade chat and when he was refused he then began begging for other things. When we pointed out that he was begging he got defensive and claimed he was waiting for a friend in the guild who would be willing to help him out. As the debate continued he took offense at the fact that people were asking him to stop. In his eyes he was doing nothing wrong and that is what was most galling about his attitude. Begging in WoW is not well accepted because much like in real life most players have to make efforts to amass (virtual) ressources and begging devalues their efforts and more importanly it undermines them. Why bother doing anything if you can have it handed to you for no effort? Beggars simply profit off of the generosity of others and are veiwed as parasites, profiting off of the efforts of others.
Interesting side note when a random stranger begged for gold in guild chat the guild leader pronounced the behavior as unacceptable, when an individual she knew did the same she half jokingly asked him to stop.
Another day I was riding out of the Undercity when I stumbled across a male blood elf in fur covered bikini briefs and a small fur vest. He purred at me "Hey big boy." having checked out his equipment I said " My that's brief." to which he said "How much you pay?", not entirely sure what was happening I asked "Pay for what?" and that's when he told me "hahaha j/k" indicating that he was only joking. I was amused by the encounter but not fully convinced he was joking. Now I don't hate cybersex or think that anybody who does it is wierd or anything like that but in all honesty I would never think of doing that in WoW, the game is stunning graphically but it's not sexy, the graphics don't turn me on. I'm not sure how I feel about the prostitution that was implied in the random elf's sexual advance, that more than the fact that he was possibly offering ERP (erotic roly play) made it seem skeezy.
Interesting both begging and prostitution are seen as social problems in WoW just as in real life for some of the same reasons. Prostitution is skeezy and in WoW can result in players engaging in sexual activity in public areas which is sort of off putting, if you know what to look for it's depressingly easy to spot a cybering couple especially if they are trying to act some of it out. Begging on the other hand is about profiting off of others and laziness, unlike in the real world people don't have a reason to beg other than laziness or maybe stupidity you can get gold through playing the game and you never really need anything in WoW it's all about what you want for your character. What I mean is that gearing a palding to be a main tank in raids, for instance, is a want not a need cause one's life is not dependant on it. Low level characters can simply wear grey or white gear and don't need greens and higher levels get items as quest rewards.Both selling cybersex and begging are attempts to get in game ressources for minimal effort, although cybersex being a minimal effort can be questionnable... >.> in any event these are two short stories of things that I saw in WoW.
Interesting side note when a random stranger begged for gold in guild chat the guild leader pronounced the behavior as unacceptable, when an individual she knew did the same she half jokingly asked him to stop.
Another day I was riding out of the Undercity when I stumbled across a male blood elf in fur covered bikini briefs and a small fur vest. He purred at me "Hey big boy." having checked out his equipment I said " My that's brief." to which he said "How much you pay?", not entirely sure what was happening I asked "Pay for what?" and that's when he told me "hahaha j/k" indicating that he was only joking. I was amused by the encounter but not fully convinced he was joking. Now I don't hate cybersex or think that anybody who does it is wierd or anything like that but in all honesty I would never think of doing that in WoW, the game is stunning graphically but it's not sexy, the graphics don't turn me on. I'm not sure how I feel about the prostitution that was implied in the random elf's sexual advance, that more than the fact that he was possibly offering ERP (erotic roly play) made it seem skeezy.
Interesting both begging and prostitution are seen as social problems in WoW just as in real life for some of the same reasons. Prostitution is skeezy and in WoW can result in players engaging in sexual activity in public areas which is sort of off putting, if you know what to look for it's depressingly easy to spot a cybering couple especially if they are trying to act some of it out. Begging on the other hand is about profiting off of others and laziness, unlike in the real world people don't have a reason to beg other than laziness or maybe stupidity you can get gold through playing the game and you never really need anything in WoW it's all about what you want for your character. What I mean is that gearing a palding to be a main tank in raids, for instance, is a want not a need cause one's life is not dependant on it. Low level characters can simply wear grey or white gear and don't need greens and higher levels get items as quest rewards.Both selling cybersex and begging are attempts to get in game ressources for minimal effort, although cybersex being a minimal effort can be questionnable... >.> in any event these are two short stories of things that I saw in WoW.
guild meeting
Just after my argument with Pegolas the guild leader called a guild meeting to go over guild rules and regulations. We talked and a bunch of things came out of the meeting.
1) Discriminatory language is unacceptable in the guild, a guild should be a place where people are free to be themselves and not worry about harassment. If something happens put the person on ignore instead of fighting with them and contact the guild leader or an officer in order to discuss what happened so appropriate action may be taken.
2) Helping guild members is done on a voluntary basis, if somebody agrees to help you be patient and wait for them to get around to it.
3)Begging and/or demanding help iis unacceptable we are al trying to play the game and have fun and it is not our responsibility to play the game for you, sometimes learning to help yourself is important
3) Basic principle is respect each other and respect the guild, this helps keep drama to a minimum. This means trying not to spam in guild chat or taking other people's feelings into consideration and also not randomly leaving the guild and expecting to be invited back.
How well these rules have held up is debatable but the meeting did give me a renewed sense of hope. It also made me realize that there were many members in the guild that saw things the way I did, which was good.
1) Discriminatory language is unacceptable in the guild, a guild should be a place where people are free to be themselves and not worry about harassment. If something happens put the person on ignore instead of fighting with them and contact the guild leader or an officer in order to discuss what happened so appropriate action may be taken.
2) Helping guild members is done on a voluntary basis, if somebody agrees to help you be patient and wait for them to get around to it.
3)Begging and/or demanding help iis unacceptable we are al trying to play the game and have fun and it is not our responsibility to play the game for you, sometimes learning to help yourself is important
3) Basic principle is respect each other and respect the guild, this helps keep drama to a minimum. This means trying not to spam in guild chat or taking other people's feelings into consideration and also not randomly leaving the guild and expecting to be invited back.
How well these rules have held up is debatable but the meeting did give me a renewed sense of hope. It also made me realize that there were many members in the guild that saw things the way I did, which was good.
A occasion of friendship
I first met Jerac when I changed guilds, I left the guild after all my friends did and eventually lucked out and found the guild they were in. Jerac and his friend Nac were among the first new people I chatted with in the guild. I found that Nac was an unplesantly sarcastic person who annoyed me to no end but Jerac and I got along well. Jerac was a new player and when he would have questions about the game I would try to answer them if I could, I also helped him out occasionally by sending him some gear. While I was helping him he also spent a lot of time with Nac, who I knew was also helping him. I think that my dislike for Nac was fueled in part by jealousy but mostly it was because Nac is a very sarcastic individual and I had never seen him say anything that was not sarcastic. In any event Jerac and I got to be good friends, we did some dungeon runs together, he helped me quest occasionally, we even made alts on another server. Both of us even sort of had the same frustrations with our guild; that there was a bunch of players that was disrespectful, immature, and unpleasant to deal with. At first Nac was one of the few guildies that I disliked but as time went by my list got bigger and it got to the point that I could not even claim Nac was on that list, mostly because Nac was actually pleasant to me. He sent me a few items and when I bumped into him one day in Ironforge he simply waved politely at me. In any event one day Jerac left the server, he transferred his toon off the server and did not tell me about it. The only person he told was Nac, whom he left a deeply hurtful message to. Not seeing Jerac on my friends list I messaged Nac, something I had thought about doing for a while and Nac told me what had happened. My friend had been very angry at the guild for a while and one day in a fit of anger he left the server. Nac was very angry and hurt mostly because Jerac had been a person that he got along well with and that was rare for him. As stupid as I felt that he had left and not told me I felt sorrier for Nac who had lost one of the few close friends he had made in the game. On a hunch I went to the other server, the one we made alts on and he was there, he was friendly and he was almost acting like nothing had happened. He told me that he felt the guild had provoked him into leaving the server and I really had no idea what to say to him. I'm stilll not sure what to say. Speaking to Nac and then later Jerac I saw a completely different side of my friend, I saw him as petty and vindictive and I felt it was as if I had never really known him in the first place. I'm torn, part of me wants to move on and forget I ever knew him and another part of me wants to hang out with him but I know it can never be like it once was between us. One good thing that has come out of this is that I am friends with Nac, once I got to know him I realized that he was a good guy if somewhat sarcastic and I now know that he never really meant to upset Jerac, which was mybiggest problem with him.
Arena of Anguish
Last night Jaer invited me to do a group quest with him and I discovered he had told the team that I was one of his guild's best DPS. That filled me with pride because he had never seen me as ret and he accepted that I would be good DPS on faith. Also he boosted my confidence by showing me some DPS meters in whisper and she showed me that I was doing well and he made sure I understood that. Yesterday and the conversations I have been having with him recently have made my feel much better about his guild. I felt isolated and now it's been confirmed that nobody ever meant to make me feel like an outsider. Even though we don't talk all the time like we once did Jaer and I have regained some of the closeness that we lost when guild drama threatened to tear the guild apart. I also realized that I was unfair with Jaer, I know that we will be friends for a long time to come and that sometimes we may not hang out together much and sometimes we will hang out more and that's just how things are.
My presentation
These are the notes I based a presentation of my project on. My prof told me that while my idea and my method were interesting that I have to present more than some episodes I need a story line and I agree with him. My project is still a little bit unfinished but this should help illustrate what I wanted to get from it.
I started this project with the intention of studying player versus player (PvP) gaming in the MMORPG (Massively Multiplayer Online Role Playing Game) World of Warcraft (WoW) but the honest truth is that I don’t know more about that now than I did when I started. While I was thinking about how best to approach my subject I got distracted by my life in the virtual world. I realized that I did not understand the technical aspects of game play well enough to relate to my chosen subject and more importantly that the auto ethnographic method that I chose was not suited for the task at hand. That’s when I began to look for another subject. I debated studies of gaming practices, tanking on my paladin, spec and the effort that players put into perfecting their characters. I even contemplated talking about guilds as social units in WoW but I realize that while all of those subjects were interesting they were not what my project was about. And then it hit me: scholarship has a very poor idea of what people do in online games. This project is an attempt to provide some raw ethnographic data that could help fill in blank spaces.
My interest is not to represent what all WoW players do at all moments in the game, not is it even to represent the totality of my gaming experiences; instead my goal is to evoke the realities of the Azeroth, the virtual world that is the setting of WoW. Unlike much of the other work I have read on virtual worlds, I am not looking to define or explain, my goal is more modest than that; it is very simply to describe, to relate, to evoke another reality. While the work that I have read on virtual worlds is interesting and valuable it has been highly theoretical with ethnographic data there mostly to illustrate theoretical points. My project is an impressionist tale, stories that stand alone without needing elaborate theoretical framework. In order to facilitate comprehension I will focus more on the social aspects of gaming and less on the technical ones, that is to say my stories will be about the social networks and relationships that form in the game adding in more context specific elements as needed. My method is thus simply to tell stories as I remember them, World of Warcraft does not allow me to make chat logs so I do not have records to fall back on even if I wanted them; these stories are my memories retold so that they will make sense to somebody other than me.
This is a story that I have yet to put in my blog, it is a story that I have not really told to another person, a story about an encounter that I had with a fellow guild member. In World of Warcraft, guilds are stable organizations of players, in other words informal associations made up of and run by players. As a member of a guild you can turn to fellow members when in need of assistance or advice and are expected in turn to help others in need. While it is not expected that all guild members will become friends, they are generally expected to get along with each other and friendships between guildies is pretty standard, more so in a smaller guild than a larger guild. Because World of Warcraft is such a big game often joining a guild can be the easiest way to meet people; there is a chat channel for guild members to chat with each other in appropriately called guild chat and as a fellow member players will be more inclined to want to socialize with you, at least that’s how it’s been in my experience. In many ways Guilds are the basic social unit of WoW.
I was chatting with a guildie named Pegolas in guild chat about Death Knights, I had just had a negative encounter with a player whose character was one, and he said “Noob DKs are fags.” The term noob or newbie is a derogatory term, it refers to players who are not interested in making the effort to learn how to play the game and demand that other players assist them instead. The simple truth is that because there are more people playing Death Knights than any other class, there are more noobs playing them, so he was basically saying “noobs are fags.” Unhappy with what he said but at that point unwilling to get into an argument I pointed out that his choice of words was questionable. He justified his choice of words by claiming that they were accurate and that’s when I lost my temper and told him that as a gay man I found his choice of words offensive. He then got defensive and told me that if I was so easily offended then maybe I should rethink my choice of guild. At this point I was really insulted and seriously contemplating leaving the guild, but fortunately some of my friends in the guild spoke out in my defense. It’s then that Pegolas asserted that he was not using ‘the homo term’ and that where he came from calling a person a fag was like calling them stupid and then complained that I was making a fuss about nothing.
People use the term gay to mean stupid or unfair all the time without ever thinking about the other connotations of the word and Pegolas could not understand why I got so offended. A few other guild members agreed with him and I was encouraged to ‘move on and forget about it.’ In my time in World of Warcraft I have seen complete strangers randomly insult other for no real reason other than that they can and fag is the insult of choice. Playing the game I learned pretty quickly to tune out certain chat channels and to dismiss and ignore rude people out of hand, but when a fellow guild member used the term in guild chat I was unprepared to let it pass. When Pegolas claimed I was making a lot of fuss about something that was ‘just a word’, one of my friends, a guy named Jerac, pointed out that if he had not used the term there would not have been a problem in the first place. It is then that the guild leader stepped in; first she found out what happened and then she told the guild in no uncertain terms that using racist or homophobic remarks was unacceptable. She also asked that we not fight in guild chat but that if we had to argue that we should do so in whispers, that is private chat.
My guild leader’s intervention ended the discussion in guild chat but I whispered some of my friends to thank them for their support. I was having trouble with some of my quests so Jerac offered to come and help me. As we teamed we talked about what happened, I explained to my friend that if Pegolas had recognized what he did and apologized for it I would not have reacted the way I did. Jerac understood where I was coming from and he explained to me that he had a gay brother whom he was very protective of IRL and then we quested together. Later that day Pegolas messaged me to apologize and I accepted his apology. He told me that he was sorry that he had offended me; he made sure that I knew he had not meant to and I assured him that I did. It turns out that Jerac and Pegolas had a talk about our fight in guild chat and Jerac explained to Pegolas why I had gotten upset.
This is a story about misunderstandings and assumptions; both Pegolas and I imagined that our fellow guild members thought the same way we did. When I tried to justify my reaction to Jerac I told him that I should not have to tolerate insults or homophobic comments from fellow guild members and I’m willing to bet that Pegolas got defensive because he felt I should have understood what he meant. In both cases we imagined the guild to be made up of likeminded individuals and were shocked to find out that another person saw things differently. Pegolas is not the only person who ever used terms like fag or gay without thinking of what they are saying, but I bet if I spoke to other gay WoW players they would tell me that it’s remarkable that he apologized. My story, however, is just the account of a little argument I had with a guild member on an RP server of a game called World of Warcraft. I guess that’s my story, I have not spoken much with Pegolas since the incident though I see him in guild chat.
I started this project with the intention of studying player versus player (PvP) gaming in the MMORPG (Massively Multiplayer Online Role Playing Game) World of Warcraft (WoW) but the honest truth is that I don’t know more about that now than I did when I started. While I was thinking about how best to approach my subject I got distracted by my life in the virtual world. I realized that I did not understand the technical aspects of game play well enough to relate to my chosen subject and more importantly that the auto ethnographic method that I chose was not suited for the task at hand. That’s when I began to look for another subject. I debated studies of gaming practices, tanking on my paladin, spec and the effort that players put into perfecting their characters. I even contemplated talking about guilds as social units in WoW but I realize that while all of those subjects were interesting they were not what my project was about. And then it hit me: scholarship has a very poor idea of what people do in online games. This project is an attempt to provide some raw ethnographic data that could help fill in blank spaces.
My interest is not to represent what all WoW players do at all moments in the game, not is it even to represent the totality of my gaming experiences; instead my goal is to evoke the realities of the Azeroth, the virtual world that is the setting of WoW. Unlike much of the other work I have read on virtual worlds, I am not looking to define or explain, my goal is more modest than that; it is very simply to describe, to relate, to evoke another reality. While the work that I have read on virtual worlds is interesting and valuable it has been highly theoretical with ethnographic data there mostly to illustrate theoretical points. My project is an impressionist tale, stories that stand alone without needing elaborate theoretical framework. In order to facilitate comprehension I will focus more on the social aspects of gaming and less on the technical ones, that is to say my stories will be about the social networks and relationships that form in the game adding in more context specific elements as needed. My method is thus simply to tell stories as I remember them, World of Warcraft does not allow me to make chat logs so I do not have records to fall back on even if I wanted them; these stories are my memories retold so that they will make sense to somebody other than me.
This is a story that I have yet to put in my blog, it is a story that I have not really told to another person, a story about an encounter that I had with a fellow guild member. In World of Warcraft, guilds are stable organizations of players, in other words informal associations made up of and run by players. As a member of a guild you can turn to fellow members when in need of assistance or advice and are expected in turn to help others in need. While it is not expected that all guild members will become friends, they are generally expected to get along with each other and friendships between guildies is pretty standard, more so in a smaller guild than a larger guild. Because World of Warcraft is such a big game often joining a guild can be the easiest way to meet people; there is a chat channel for guild members to chat with each other in appropriately called guild chat and as a fellow member players will be more inclined to want to socialize with you, at least that’s how it’s been in my experience. In many ways Guilds are the basic social unit of WoW.
I was chatting with a guildie named Pegolas in guild chat about Death Knights, I had just had a negative encounter with a player whose character was one, and he said “Noob DKs are fags.” The term noob or newbie is a derogatory term, it refers to players who are not interested in making the effort to learn how to play the game and demand that other players assist them instead. The simple truth is that because there are more people playing Death Knights than any other class, there are more noobs playing them, so he was basically saying “noobs are fags.” Unhappy with what he said but at that point unwilling to get into an argument I pointed out that his choice of words was questionable. He justified his choice of words by claiming that they were accurate and that’s when I lost my temper and told him that as a gay man I found his choice of words offensive. He then got defensive and told me that if I was so easily offended then maybe I should rethink my choice of guild. At this point I was really insulted and seriously contemplating leaving the guild, but fortunately some of my friends in the guild spoke out in my defense. It’s then that Pegolas asserted that he was not using ‘the homo term’ and that where he came from calling a person a fag was like calling them stupid and then complained that I was making a fuss about nothing.
People use the term gay to mean stupid or unfair all the time without ever thinking about the other connotations of the word and Pegolas could not understand why I got so offended. A few other guild members agreed with him and I was encouraged to ‘move on and forget about it.’ In my time in World of Warcraft I have seen complete strangers randomly insult other for no real reason other than that they can and fag is the insult of choice. Playing the game I learned pretty quickly to tune out certain chat channels and to dismiss and ignore rude people out of hand, but when a fellow guild member used the term in guild chat I was unprepared to let it pass. When Pegolas claimed I was making a lot of fuss about something that was ‘just a word’, one of my friends, a guy named Jerac, pointed out that if he had not used the term there would not have been a problem in the first place. It is then that the guild leader stepped in; first she found out what happened and then she told the guild in no uncertain terms that using racist or homophobic remarks was unacceptable. She also asked that we not fight in guild chat but that if we had to argue that we should do so in whispers, that is private chat.
My guild leader’s intervention ended the discussion in guild chat but I whispered some of my friends to thank them for their support. I was having trouble with some of my quests so Jerac offered to come and help me. As we teamed we talked about what happened, I explained to my friend that if Pegolas had recognized what he did and apologized for it I would not have reacted the way I did. Jerac understood where I was coming from and he explained to me that he had a gay brother whom he was very protective of IRL and then we quested together. Later that day Pegolas messaged me to apologize and I accepted his apology. He told me that he was sorry that he had offended me; he made sure that I knew he had not meant to and I assured him that I did. It turns out that Jerac and Pegolas had a talk about our fight in guild chat and Jerac explained to Pegolas why I had gotten upset.
This is a story about misunderstandings and assumptions; both Pegolas and I imagined that our fellow guild members thought the same way we did. When I tried to justify my reaction to Jerac I told him that I should not have to tolerate insults or homophobic comments from fellow guild members and I’m willing to bet that Pegolas got defensive because he felt I should have understood what he meant. In both cases we imagined the guild to be made up of likeminded individuals and were shocked to find out that another person saw things differently. Pegolas is not the only person who ever used terms like fag or gay without thinking of what they are saying, but I bet if I spoke to other gay WoW players they would tell me that it’s remarkable that he apologized. My story, however, is just the account of a little argument I had with a guild member on an RP server of a game called World of Warcraft. I guess that’s my story, I have not spoken much with Pegolas since the incident though I see him in guild chat.
Thursday, March 19, 2009
Why I respecced
I have changed from Prot to Ret, I am a tank no longer. Mostly I changed because of the recommendations of a friend of mine who told me that she liked Ret so much that leveling 2 rep pallies was a pleasure.
I made up with my guild leader and we talked about what happened and I have made my peace with it. It turns out he did not want to tell me his opinion because he knew how much I liked being a protection paladin and did not want to tell me how to spec.
One other element was that he eventually admitted that as DPS there would be more room for me at guild events.
I still miss my old spec,. I mean I was protection from level 10 to level 76 but I want to give ret a fair shot. I think I will have to see my spec in a dungeon to really figure that out though so i am giving myself the space to do it.
I made up with my guild leader and we talked about what happened and I have made my peace with it. It turns out he did not want to tell me his opinion because he knew how much I liked being a protection paladin and did not want to tell me how to spec.
One other element was that he eventually admitted that as DPS there would be more room for me at guild events.
I still miss my old spec,. I mean I was protection from level 10 to level 76 but I want to give ret a fair shot. I think I will have to see my spec in a dungeon to really figure that out though so i am giving myself the space to do it.
Monday, March 9, 2009
The (un)kindest cut
My guild leader Jaer and I got into a fight yesterday. I participated in a raid, that's when I realized that raiding was maybe not for me, it's hard work and if everybody is not where they are supposed to be then the whole group can wipe. It can be very stressful and I am not sure I want to deal with that kind of stress on a regular basis. I had been feeling like some of my guild members have been talking behind my back but trying to tell myself that this was not the case. The first time a random guild member told me I would enjoy a different spec I did not think much about it but then everybody talking about death knight tanks, being told three times in a day that "tanking is a big responsability" with that unspoken "I don't think that you can handle it", Jaer's hesitation to let me in the raid in the first place... I'm angry because they talked behind my back and not just in passing, they expressly went off to the side to talk about me and it hurts... Jaer told me that they did not mean to hurt me, and that they did not say anything bad about me and no matter how bruised my pride is I can't help but try to understand where everybody is coming from... I understand that Jaer was hesitant to tell me how he felt because he did not want to insult me, I understand that I could probably do ok as DPS on a raid because I can follow orders well enough and not quibble about it too much, I understand that my guild leader needs me to not be a dork about this, still... I wish he could have told me... the truth is I am not even that attached to my spec and even now as I am still a little defensive I am contemplating a respec. The thing is if it's "he respecced cause he can't cut it as a tank" I am not sure I even want to play the game anymore. Maybe I would enjoy playing ret more but right now I am still upset and respeccing while I feel like shit is a bad idea.
Bottom line: I can change my spec, it's not the end of the world if I do, I may try it out... I can't say I am not curious... to try ret
Bottom line: I can change my spec, it's not the end of the world if I do, I may try it out... I can't say I am not curious... to try ret
Thursday, February 26, 2009
What is a paladin?
Guardians of the Holy Light, paladins bolster their allies with holy auras and blessing to protect their friends from harm and enhance their powers. Wearing heavy armor, they can withstand terrible blows in the thickest battles while healing their wounded allies and resurrecting the slain. In combat, they can wield massive two-handed weapons, stun their foes, destroy undead and demons, and judge their enemies with holy vengeance. Paladins are a defensive class designed to outlast their opponents.
I play a tankerdin, that is a paladin tank, I may not be the most amazing pally tank the world has ever seen but I am still learning and I am an ok tank if I do say so myself. I think a chunck of my problem is that I need the practice and another bit of it is that I need the experience.
Paladind have three talent trees http://www.worldofwarcraft.com/info/classes/paladin/talents.html
the holy tree which centers on healing, the retribution tree focused on dealing damage and the protection tree focused on taking damage. The protection tree is the tanking tree, as a tank the goal is to keep the monsters attacking you and nobody else so that they can heal or deal damage unmolested.
The Paladin is a mix of a melee fighter and a secondary spell caster. The Paladin is ideal for groups due to the Paladin's healing, Blessings, and other abilities. Paladins can have one active aura per Paladin on each party member and use specific Blessings for specific players. Paladins are pretty hard to kill, thanks to their assortment of defensive abilities. The Paladin can also heal with Holy Light, unlike other combat classes. The Paladin is an Undead specific fighter as well, with several abilities designed to be used against the Undead.
I play a tankerdin, that is a paladin tank, I may not be the most amazing pally tank the world has ever seen but I am still learning and I am an ok tank if I do say so myself. I think a chunck of my problem is that I need the practice and another bit of it is that I need the experience.
Paladind have three talent trees http://www.worldofwarcraft.com/info/classes/paladin/talents.html
the holy tree which centers on healing, the retribution tree focused on dealing damage and the protection tree focused on taking damage. The protection tree is the tanking tree, as a tank the goal is to keep the monsters attacking you and nobody else so that they can heal or deal damage unmolested.
Wednesday, February 25, 2009
Spiders, webs... and terrible poison, oh my!
Today I tanked Azjol Nerub for the first time, my guild leader Jaer was there and he encouraged me, he also told me about some add ons, programs that modify the interface of WoW, how I interact with the game that should make my life easier. Having him on the runs is both really cool and sometimes a little disconcerting, he knows pallies so well cause he raided on one that he can give me advice and having him means I pay extra special attention so I can do it right to impress him, but it also makes me a little nervous because he's a better paladin than I am. Today even though we died a few times and I was reminded to keep consacrate up he told me I did good, I think it's not fair of me to rely on him for my self confidence and when I got into the swing of things and believed in myself I ok, I am still adjusting my bars and getting used to tanking. It's not the most difficult thing in the world but it still takes getting used to sometimes. One of the things that was bad this time was that one boss had poison that leeched my life and healed hers, maybe my new addons will help with that. I feel bad that we wiped at all actually. I think it's not that wipes don't matter but that if you wipe and learn from it and then manage to clear the dungeon you did a good job.
The folley of detachment
People are social animals, culture itself is an expression of that sociability and anthropologists who go into the field have to remember that. What brings this up, a guild member whom I also consider a friend is going to Iraq soon, he is happy to be back in the military about sad to go. I know that all I can do is wish him luck and hope for the best. As a pacifist and a left leaning individual I think that the war in Iraq was never legitimate to begin with, but as a friend I know that saying this will not help anything. There are probably a number of reasons that my friend is back in the army and that he is being shipped off to Iraq again but that does not mean I have to like them.
My friend is going to Iraq, not for the first time either and it saddens and troubles me. It troubles me because when my friend mentioned it, my perception of him changed a little bit, like suddenly there was this secret and scary part of him, this mysterious 'soldier' aspect that kind of scared me. More than that it's that I am facing the possibility of never seeing a person again, and I am confronted by the possibility of war.
When I visited New York recently with my family we came to a church and there were white ribbons attached to the outside fence, the woman who gave the tour told us that each ribbon represented a soldier who dies in Iraq and pointed to some ribbons that represented the Iraqi people who also died. Those ribbons made me want to cry and they made my mother angry for the same reason: I am not so different from many of the young men whose names were floating in the wind on that day in New York. Looking at that fence, just like hearing my friend talk was confronting my own mortality, even if it was not very likely. My mother got angry because she was confronted with the possibility of losing a child, because the ribbons evoked the possibility of never seeing me or my little brother again.
"It's a horrific thing that happens to a parent when his or her child is killed or dies from any cause before the parents" Writes activist Cindy Sheehan. "... when you arrive at the moment that you learn that your child is dead, that's the point when you pray for death yourself. But I didn't die."
this is part of an interview with her http://www.youtube.com/watch?v=-ta_FKd1JKM
It's funny that the game world of WoW is one at war, and I have seen signs of it. There are places in the game world that have struck me as sad and beautiful at the same time for a number of reasons. There is a quest in Azuremyst island where you have to rescue furbolg cubs as you intervene in a war between furbolg tribes (http://www.wowwiki.com/Furbolg), there is an NPC in the badlands, a robot who dreams of being a real boy, the fictional world of Azeroth is full of war stories of all sorts, some beutiful and others horrific, yet none moved me as much as the prospect of my friend going to Iraq. Maybe it is that even as the relationshipsbetween players are real, the game world itself is not and so our relationship to the world is different from our relationship to this reality.
The sight of the city guards spitting on death knights made me think of these lines from the Hugh Lloyd Jones translation of the Agamemnon "For those they sent away/they know, but instead of men/ to each one's home/there came back urns and ashes." And yet the thought of my friend going to Iraq bothers me more...
My friend is going to Iraq, not for the first time either and it saddens and troubles me. It troubles me because when my friend mentioned it, my perception of him changed a little bit, like suddenly there was this secret and scary part of him, this mysterious 'soldier' aspect that kind of scared me. More than that it's that I am facing the possibility of never seeing a person again, and I am confronted by the possibility of war.
When I visited New York recently with my family we came to a church and there were white ribbons attached to the outside fence, the woman who gave the tour told us that each ribbon represented a soldier who dies in Iraq and pointed to some ribbons that represented the Iraqi people who also died. Those ribbons made me want to cry and they made my mother angry for the same reason: I am not so different from many of the young men whose names were floating in the wind on that day in New York. Looking at that fence, just like hearing my friend talk was confronting my own mortality, even if it was not very likely. My mother got angry because she was confronted with the possibility of losing a child, because the ribbons evoked the possibility of never seeing me or my little brother again.
"It's a horrific thing that happens to a parent when his or her child is killed or dies from any cause before the parents" Writes activist Cindy Sheehan. "... when you arrive at the moment that you learn that your child is dead, that's the point when you pray for death yourself. But I didn't die."
this is part of an interview with her http://www.youtube.com/watch?v=-ta_FKd1JKM
It's funny that the game world of WoW is one at war, and I have seen signs of it. There are places in the game world that have struck me as sad and beautiful at the same time for a number of reasons. There is a quest in Azuremyst island where you have to rescue furbolg cubs as you intervene in a war between furbolg tribes (http://www.wowwiki.com/Furbolg), there is an NPC in the badlands, a robot who dreams of being a real boy, the fictional world of Azeroth is full of war stories of all sorts, some beutiful and others horrific, yet none moved me as much as the prospect of my friend going to Iraq. Maybe it is that even as the relationshipsbetween players are real, the game world itself is not and so our relationship to the world is different from our relationship to this reality.
The sight of the city guards spitting on death knights made me think of these lines from the Hugh Lloyd Jones translation of the Agamemnon "For those they sent away/they know, but instead of men/ to each one's home/there came back urns and ashes." And yet the thought of my friend going to Iraq bothers me more...
Tuesday, February 24, 2009
Race and race in WoW
I was hanging out on one of my toons the other day and a fellow guild member suddenly went off on Asian people. It was really horrible, I am not Asian but I found the epithets he used offensive. It's not simply that he was using racist epithets, or even using them to denigrate actual people, what was most offensive was that this idiot was arguing that it made him more enlightened. He claimed it was ok for him to use racist terms because he was racist against everybody, as if misanthropy makes anything better, and that he also used racial terms for his own race. I will let you all figure out that out on your own. I was so shocked by the stupidity of what he said that I got upset and called him an idiot and then a fellow guild member whispered me and told me to calm down because he would mention it to the guild leader, and that action would be taken. Simply telling me that he would make sure that this was taken care of, that he was outraged by it, and that I could ignore the person made me feel better. I ignored the offending party but he had soured my mood. Then my guild leader took action and kicked the offending party and renewed my faith in the guild, by trying to make up for the actions of one idiot.
Monday, February 23, 2009
Let's try this again, only this time more feeling'
On Friday I tanked Nexus twice and I think I did a pretty good job. My first party wiped twice against the final boss and my other party wiped about twice or three times against some bosses. I died once on the second team because I ran ahead when our healer was afk. My only problem with that was that our healer spontaneously went AFK (away from keys) with no warning. I will admit that there was a moment when I charged not realizing that we needed to wait for her to get her mana back up. I thought I did pretty well, since both times I went through the Dungeon pretty efficiently. On Sunday my guild leader and I had a talk, he's the one with a high level , used to raid paladin, and he had an alt in the second dungeon team and he asked me why I had not been using my Avenger's Shield to pull mobs. I am really embarrassed about admitting this but I was running up to mobs and hitting them to draw aggro when I should have known better. My guild leader was not mean or harsh but very gentle about it, I was so ashamed by what I had done, I don't think I will ever not pull mobs again, it really is not a reliable way to draw and maintain aggro. Thinking about it I realized that I had been taking unnecessary risks and why? Because I was afraid my party wouyld charge in and steal my aggro. My guild leader told me this maxim "If the tank dies it's usially the healer's fault, if the healer dies it's usually the tank's fault and if the DPS dies it's usually their own fault." I need to pull and have faith in my DPS. Everybody makes mistakes, everybody is sloppy sometimes and if I don't take this opportunity to learn then maybe I should not tank.
In other tanking news I got a tanking weapon and I am really happy about it.
In other tanking news I got a tanking weapon and I am really happy about it.
Tuesday, February 17, 2009
Why I made my paladin
I met Jacobe online and we would hang out all the time, I still consider him a friend and we see each other regularly. He is the one who encouraged me to join him in WoW. In fact the circle of friends I hung out with that included him all decided to play WoW. We joined him on his server and made toons. First I made a tauren shaman, then when it became apparent that everybody else wanted to make Blood Elves, I made a Blood Elf warlock to play with them. I could have moved from Mulgore (the Tauren starting Zone) to Eversong Woods (the Blood Elf starting zone) but I was not familiar enough with the world to do that. After a few levels or warlock I tried a priest and then my friend T talked me into trying a paladin. We got our paladins to level7 or 8 together and after that I did not look back.
Monday, February 16, 2009
Last night a trinket saved my life!
This week I ran a bunch of dungeons as tank, I ran 5 or 6 dungeons: Shattered Halls, Nexus, Auchenai Crypts(not sure about spelling), Sethekk Halls and most of Utguarde Keep. I say most of Utguarde keep because I wiped at least once on each boss in the dungeon once. My guild leader who is both an amazing player and a really great guy told me that I did a really good job even though we did wipe a few times and even though in the end two party members had to get level 80's to finish the Keep I would like to think I did well. I'm still reeling at this, I am amazed to find I am a good tank. One thing that helped me was the fact that I have ne of the most popular tanking trinkets that drops in the outlands!
When I first made my toon I never imagined I would be tanking dungeons with him, and when I failed my first attempt at tanking evar I never thought I would ever do as well as I did this week. My guild leader used to raid for one of the major raiding guilds on ym server and he told me I was doing a good job. One of the reasons that we had trouble was that our super competant healer was a few levels lower than the rest of the group, it's not to say that she was bad just that even a higher level healer would have trouble doing what we attempted.
In the middle of Utguarde Keep I suddenly realized that I had a project even better than PvP practices in WoW sitting in my lap. A project that is much better suited to the auto-ethnographic method, the story of me and my blood elf paladin. The story of how I decided to make him, how I leveled him, what happened to him and what I am doing with him now. This is part of the story of how I started to play WoW and comes from my encounters with the game and the other players.
I'm sure that it has less of the anthropological cachet of "I went to observe the wild PvPer in his native environment." that anthropology sometiems seems to sometimes revel in but I think this will make my project ulitmately more managable.
When I first made my toon I never imagined I would be tanking dungeons with him, and when I failed my first attempt at tanking evar I never thought I would ever do as well as I did this week. My guild leader used to raid for one of the major raiding guilds on ym server and he told me I was doing a good job. One of the reasons that we had trouble was that our super competant healer was a few levels lower than the rest of the group, it's not to say that she was bad just that even a higher level healer would have trouble doing what we attempted.
In the middle of Utguarde Keep I suddenly realized that I had a project even better than PvP practices in WoW sitting in my lap. A project that is much better suited to the auto-ethnographic method, the story of me and my blood elf paladin. The story of how I decided to make him, how I leveled him, what happened to him and what I am doing with him now. This is part of the story of how I started to play WoW and comes from my encounters with the game and the other players.
I'm sure that it has less of the anthropological cachet of "I went to observe the wild PvPer in his native environment." that anthropology sometiems seems to sometimes revel in but I think this will make my project ulitmately more managable.
Saturday, February 14, 2009
An attempted glossary
This is my attempt to explain certain WoW terms.
guild: a guild is a social organization of players, guilds can have tabards, a bank vault where they can store and share objects, a toon can only be the member of one guild at a time and is normally a more stable group than a party.
party: players band together to form parties to work on specific goals, in WoW players tend to team up mostly for dungeons and raids, that is instances.
instance:instances are spaces where each party or raid group that enters has their own copy of the place. Each instance is an identical copy of the world
guildie: a fellow guild member
profession: In WoW every toon or character can have two professions as well as the option to take up take up the three secondary professions (cooking, mining, and fishing). Professions fall under two broad categories gathering ( mining, herbalism, skinning) or crafting (blacksmithing, leather working, tailoeing, alchemy, etc...)
link http://www.worldofwarcraft.com/info/professions/index.html
spec: the term spec refers to the way that one has invested one's talent points, this link is a good explanation of the talent system
http://www.worldofwarcraft.com/info/basics/talents.html
This is some of what it says:
Talent points are one of the main ways to customize your character in World of Warcraft. They can make your character a specialist in one of their available class roles, change their entire playstyle, and offer countless combinations for you to experiment with. Characters begin gaining talent points at tenth level, with one additional point per level gained thereafter. Each class has three unique talent trees, each focusing on a different area. The possible talent points in the three trees are far greater than the maximum number of talent points that you can earn at maximum level. Thus, how you choose to spend your precious talent points is an important decision that should be planned and executed with careful deliberation.
attributes: this is a basic discussion of character attributes I got from the official WoW site
url: http://www.worldofwarcraft.com/info/basics/characters.html
Also this is the blossary that the official WoW site provides
Here are some of the terms which may cause some confusion. This is not a complete list of words that you may hear. There are many other common terms used on the internet which do not directly relate to the game.
AC - Armor Class or Defense.
Add - An extra monster has joined an existing battle.
Alt - A character on your account other than your main character.
AoE - Area of Effect Damage. This is a spell that hurts a group of monsters in an area like Blizzard in Warcraft III.
AE - Area Effect
AFK - Away from Keyboard. This means the player is away from his computer.
Aggro - This means the monsters are mad at you and you've "activated" them to attack you. They are now in the motion of trying to reach and attack you. "The Murloc aggroed on me!" or "The Murlocs will aggro if you get too close!"
Aggro Radius - The radius around the monsters where they will "wake up" and attack you.
AGI - Agility
AH - Auction House
AQ - Ahn'Qiraj
AV - Alterac Valley Battleground
Avatar - Your character
BG - Battleground
BRD - Blackrock Depths
BWL - Blackwing's Lair
Buff - A beneficial spell cast on a monster or player. An example of a "buff" is the Priest's Inner Fire or Shaman's Bloodlust.
Carebear - Player that prefers to help other players attack monsters rather than attack other players in player vs. player combat.
Caster - A character that stays on the back row to heal or cast spells on the enemy, such as a Mage.
Cheese - To exploit an imbalance in the game.
Combat Pets - A NPC controlled by a player, aiding that player and his teammates in fights.
CR - Corpse Retrevial
Creep - Monster
Creep Jacking - A term from Warcraft 3 where players attack other players while they are already engaged in combat with neutral monsters.
Critters - Monsters that don't attack back, like a bunny or deer.
CTF - Warsong Gulch Battleground
DD - Direct Damage. This is a spell that does all of its damage in one hit rather than spreading its damage over time.
DM - Dire Maul or Deadmines (if in Westfall)
DMG - Damage
DOT - Damage over time
DPS - Damage per second
De-Buff - A negative spell cast on a unit that makes it less powerful. An example of a "de-buff" is Slow.
FH - Full Health
FM - Full Mana
FTL - For The Loss, a sports or game term.
FTW - For The Win, a sports or game term.
Gank - Player vs. Player: To attack another player while they're trying to fight a monster.
GM - Game Master. Someone employed by Blizzard Entertainment to assist and help players.
Griefer - A person who purposely tries to annoy or anger other players.
Grinding - Staying in the same area fighting the same types of monsters for a very long time.
GS - Goldshire
Hate - Similar to threat
HP - Hit points or Health
IF - Ironforge
Incoming (INC) - This means an attack is coming.
Instancing - This is a dungeon where you will load into your OWN copy of the dungeon with your group. Only you and your group will be in your copy of the dungeon. Another group that enters the same area will enter their own copy of the dungeon.
INT - Intelligence
Kiting - A style of combat in which a player continually stays out of combat range of an enemy usually by running from it, while simultaneously causing damage to it.
KOS - Killed on Sight. If an Orc approaches a Human Guard, the Guard would try to kill on sight (aggro).
KS - Kill Steal. Try to steal another person's kill.
LFG - Looking for a group.
LFM - Looking for more.
Log - When you log off; disconnect from the game.
LOL - Lots of Laugh or Laughing Out Loud. This abbreviation indicates something is really funny. It's pretty cliche nowadays though.
LOM - Low on Mana.
LOS - Line of Sight
LOOT - To take the treasure from a monster that has been killed or from a chest.
LVL - Level
Mez - Short for Mesmerize. Refers to spells, such as Polymorph that temporarily incapacitate a target.
MMO - Massively Multiplayer Online.
MMOG - Massively Multiplayer Online Game
MMORPG - Massive Multiplayer Online Role Playing Game
MOB - MOB" is an old programming acronym of Mobile Object Block. Mobs are all computer controlled characters in the game. You should likely use some other term such as monster, creep, or bad guy.
MT - Main Tank
Named - A special monster that is usually stronger than surrounding monsters with possible special abilities and item drops.
NBG - - Need Before Greed, only people that need an item will roll dice (in case there are more than one player in the team that needs the item).
Nerf - To downgrade, to be made softer, or make less effective. "X has been nerfed."
Newbie - A term that sometimes means new player. Newbie is also used to suggest that a player is not very good.
Newb - Short for Newbie. See above.
Ninja - To try to loot an item without other players knowing or paying attention. Basically, to take an item without permission.
N00b - An incredibly uncool way to say newb. Don't use it.
NPC - This is a non player-controlled character. The characters are controlled by the server or realm. A "computer" character.
OOM - Out of Mana. People say this to let their party know they are out of mana and can't cast any spells, especially healing.
Pat - Patrolling monster
PC - Player controlled character
Pet - A NPC controlled by a player such as a Wolf, Infernal, and so on.
PK - Player Kill or Player Killer.
POP - Contraction of "Repopulation", often used as a shortened term for the re-spawn of monsters.
Proc - Activate. Example: A weapon with a special effect will "proc" every so often.
PST - Please Send Tell. Indicates that the person speaking wants to receive communication via a /t(ell) or /w(hisper) command.
Puller - Person who pulls monsters for the party.
Pulling - One of the players in a party heads out and leads one or more of the monsters back to the party so that the party can attack the monsters. The idea is to prevent too many monsters from attacking at once.
PvE - Player vs. Environment. Combat between players and computer controlled opponents.
PvP - Player vs. Player. This means for one player to attack another player.
Raid - A raid is a large-scale attack on an area by a group of players.
Res - Short for resurrect
Re-Spawn - A monster that has been killed has spawned (been created) again.
Rest (state) - An indicator of how tired a character is, which affects how much experience is gained from killing monsters.
Rez - Resurrect
RFD - Razorfen Downs
Roll - This means that you should roll a random number to determine who has the right to get an item. For example: /random 1-100
Root - To trap a target in place/stuck using a "root" type spell such as Entangling Roots.
RR - Redridge Mountains
Shard - Soul Shard. An item gained by the Warlock through Soul Draining, used to cast several spells such as Ritual of Summoning and to conjure Soulstones.
Small Pets - An animal following the player around. While this does not directly influence the player or monsters, it is cool to have around, especially the rare ones.
Spawns - The location or process of monsters appearing when they are created in the world.
SPI - Spirit
SS - Southshore
STA - Stamina
Stack - A number of identical items placed in a single inventory slot, to conserve space. Only certain items can be stacked.
STR - Strength
STV - Stranglethorn Vale
SW - Stormwind
Tank - A melee character that can take a lot of damage like a Warrior.
Tap - To do damage to a monster, making it "your" kill. Once you have damaged the monster, you are the only one able to get experience and loot from it. A monster with a greyed-out name bar has been tapped by another player and will not earn you experience or loot.
Taunt - Related to Aggro. An ability that allows a player to pull the attention of a monster off of another player and onto him- or herself.
Threat - Related to Aggro. This is what a character "gives off" to generate or draw monster aggro.
Train - To lead monsters into another player. This is not a desired behavior.
Twink - A low level character who has been made more powerful by higher level characters, usually by getting stronger armor and weapons than the character would normally have at such a low level.
Uber - German slang for 'super', originally meaning 'over'; exceptionally powerful
UC - Undercity
WC - Wailing Caverns instance
WF - Westfall
Vendor Trash - An item that only a vendor/merchant would buy
WoW - World of Warcraft
WTB - Wanting to buy
WTS - Wanting to sell
XP or Exp - Experience Points
Zerg - From StarCraft, to attack something with a lot of players/units.
ZF - Zul'Farrak
ZG - Zul'Gurub
guild: a guild is a social organization of players, guilds can have tabards, a bank vault where they can store and share objects, a toon can only be the member of one guild at a time and is normally a more stable group than a party.
party: players band together to form parties to work on specific goals, in WoW players tend to team up mostly for dungeons and raids, that is instances.
instance:instances are spaces where each party or raid group that enters has their own copy of the place. Each instance is an identical copy of the world
guildie: a fellow guild member
profession: In WoW every toon or character can have two professions as well as the option to take up take up the three secondary professions (cooking, mining, and fishing). Professions fall under two broad categories gathering ( mining, herbalism, skinning) or crafting (blacksmithing, leather working, tailoeing, alchemy, etc...)
link http://www.worldofwarcraft.com/info/professions/index.html
spec: the term spec refers to the way that one has invested one's talent points, this link is a good explanation of the talent system
http://www.worldofwarcraft.com/info/basics/talents.html
This is some of what it says:
Talent points are one of the main ways to customize your character in World of Warcraft. They can make your character a specialist in one of their available class roles, change their entire playstyle, and offer countless combinations for you to experiment with. Characters begin gaining talent points at tenth level, with one additional point per level gained thereafter. Each class has three unique talent trees, each focusing on a different area. The possible talent points in the three trees are far greater than the maximum number of talent points that you can earn at maximum level. Thus, how you choose to spend your precious talent points is an important decision that should be planned and executed with careful deliberation.
attributes: this is a basic discussion of character attributes I got from the official WoW site
url: http://www.worldofwarcraft.com/info/basics/characters.html
| Strength (STR) | |
| | |
| Agility (AGI) | |
|
| |
| Stamina (STA) | |
| | |
| Intellect (INT) | |
|
| |
| | |
| Spirit (SPR) | |
| | |
Also this is the blossary that the official WoW site provides
Here are some of the terms which may cause some confusion. This is not a complete list of words that you may hear. There are many other common terms used on the internet which do not directly relate to the game.
AC - Armor Class or Defense.
Add - An extra monster has joined an existing battle.
Alt - A character on your account other than your main character.
AoE - Area of Effect Damage. This is a spell that hurts a group of monsters in an area like Blizzard in Warcraft III.
AE - Area Effect
AFK - Away from Keyboard. This means the player is away from his computer.
Aggro - This means the monsters are mad at you and you've "activated" them to attack you. They are now in the motion of trying to reach and attack you. "The Murloc aggroed on me!" or "The Murlocs will aggro if you get too close!"
Aggro Radius - The radius around the monsters where they will "wake up" and attack you.
AGI - Agility
AH - Auction House
AQ - Ahn'Qiraj
AV - Alterac Valley Battleground
Avatar - Your character
BG - Battleground
BRD - Blackrock Depths
BWL - Blackwing's Lair
Buff - A beneficial spell cast on a monster or player. An example of a "buff" is the Priest's Inner Fire or Shaman's Bloodlust.
Carebear - Player that prefers to help other players attack monsters rather than attack other players in player vs. player combat.
Caster - A character that stays on the back row to heal or cast spells on the enemy, such as a Mage.
Cheese - To exploit an imbalance in the game.
Combat Pets - A NPC controlled by a player, aiding that player and his teammates in fights.
CR - Corpse Retrevial
Creep - Monster
Creep Jacking - A term from Warcraft 3 where players attack other players while they are already engaged in combat with neutral monsters.
Critters - Monsters that don't attack back, like a bunny or deer.
CTF - Warsong Gulch Battleground
DD - Direct Damage. This is a spell that does all of its damage in one hit rather than spreading its damage over time.
DM - Dire Maul or Deadmines (if in Westfall)
DMG - Damage
DOT - Damage over time
DPS - Damage per second
De-Buff - A negative spell cast on a unit that makes it less powerful. An example of a "de-buff" is Slow.
FH - Full Health
FM - Full Mana
FTL - For The Loss, a sports or game term.
FTW - For The Win, a sports or game term.
Gank - Player vs. Player: To attack another player while they're trying to fight a monster.
GM - Game Master. Someone employed by Blizzard Entertainment to assist and help players.
Griefer - A person who purposely tries to annoy or anger other players.
Grinding - Staying in the same area fighting the same types of monsters for a very long time.
GS - Goldshire
Hate - Similar to threat
HP - Hit points or Health
IF - Ironforge
Incoming (INC) - This means an attack is coming.
Instancing - This is a dungeon where you will load into your OWN copy of the dungeon with your group. Only you and your group will be in your copy of the dungeon. Another group that enters the same area will enter their own copy of the dungeon.
INT - Intelligence
Kiting - A style of combat in which a player continually stays out of combat range of an enemy usually by running from it, while simultaneously causing damage to it.
KOS - Killed on Sight. If an Orc approaches a Human Guard, the Guard would try to kill on sight (aggro).
KS - Kill Steal. Try to steal another person's kill.
LFG - Looking for a group.
LFM - Looking for more.
Log - When you log off; disconnect from the game.
LOL - Lots of Laugh or Laughing Out Loud. This abbreviation indicates something is really funny. It's pretty cliche nowadays though.
LOM - Low on Mana.
LOS - Line of Sight
LOOT - To take the treasure from a monster that has been killed or from a chest.
LVL - Level
Mez - Short for Mesmerize. Refers to spells, such as Polymorph that temporarily incapacitate a target.
MMO - Massively Multiplayer Online.
MMOG - Massively Multiplayer Online Game
MMORPG - Massive Multiplayer Online Role Playing Game
MOB - MOB" is an old programming acronym of Mobile Object Block. Mobs are all computer controlled characters in the game. You should likely use some other term such as monster, creep, or bad guy.
MT - Main Tank
Named - A special monster that is usually stronger than surrounding monsters with possible special abilities and item drops.
NBG - - Need Before Greed, only people that need an item will roll dice (in case there are more than one player in the team that needs the item).
Nerf - To downgrade, to be made softer, or make less effective. "X has been nerfed."
Newbie - A term that sometimes means new player. Newbie is also used to suggest that a player is not very good.
Newb - Short for Newbie. See above.
Ninja - To try to loot an item without other players knowing or paying attention. Basically, to take an item without permission.
N00b - An incredibly uncool way to say newb. Don't use it.
NPC - This is a non player-controlled character. The characters are controlled by the server or realm. A "computer" character.
OOM - Out of Mana. People say this to let their party know they are out of mana and can't cast any spells, especially healing.
Pat - Patrolling monster
PC - Player controlled character
Pet - A NPC controlled by a player such as a Wolf, Infernal, and so on.
PK - Player Kill or Player Killer.
POP - Contraction of "Repopulation", often used as a shortened term for the re-spawn of monsters.
Proc - Activate. Example: A weapon with a special effect will "proc" every so often.
PST - Please Send Tell. Indicates that the person speaking wants to receive communication via a /t(ell) or /w(hisper) command.
Puller - Person who pulls monsters for the party.
Pulling - One of the players in a party heads out and leads one or more of the monsters back to the party so that the party can attack the monsters. The idea is to prevent too many monsters from attacking at once.
PvE - Player vs. Environment. Combat between players and computer controlled opponents.
PvP - Player vs. Player. This means for one player to attack another player.
Raid - A raid is a large-scale attack on an area by a group of players.
Res - Short for resurrect
Re-Spawn - A monster that has been killed has spawned (been created) again.
Rest (state) - An indicator of how tired a character is, which affects how much experience is gained from killing monsters.
Rez - Resurrect
RFD - Razorfen Downs
Roll - This means that you should roll a random number to determine who has the right to get an item. For example: /random 1-100
Root - To trap a target in place/stuck using a "root" type spell such as Entangling Roots.
RR - Redridge Mountains
Shard - Soul Shard. An item gained by the Warlock through Soul Draining, used to cast several spells such as Ritual of Summoning and to conjure Soulstones.
Small Pets - An animal following the player around. While this does not directly influence the player or monsters, it is cool to have around, especially the rare ones.
Spawns - The location or process of monsters appearing when they are created in the world.
SPI - Spirit
SS - Southshore
STA - Stamina
Stack - A number of identical items placed in a single inventory slot, to conserve space. Only certain items can be stacked.
STR - Strength
STV - Stranglethorn Vale
SW - Stormwind
Tank - A melee character that can take a lot of damage like a Warrior.
Tap - To do damage to a monster, making it "your" kill. Once you have damaged the monster, you are the only one able to get experience and loot from it. A monster with a greyed-out name bar has been tapped by another player and will not earn you experience or loot.
Taunt - Related to Aggro. An ability that allows a player to pull the attention of a monster off of another player and onto him- or herself.
Threat - Related to Aggro. This is what a character "gives off" to generate or draw monster aggro.
Train - To lead monsters into another player. This is not a desired behavior.
Twink - A low level character who has been made more powerful by higher level characters, usually by getting stronger armor and weapons than the character would normally have at such a low level.
Uber - German slang for 'super', originally meaning 'over'; exceptionally powerful
UC - Undercity
WC - Wailing Caverns instance
WF - Westfall
Vendor Trash - An item that only a vendor/merchant would buy
WoW - World of Warcraft
WTB - Wanting to buy
WTS - Wanting to sell
XP or Exp - Experience Points
Zerg - From StarCraft, to attack something with a lot of players/units.
ZF - Zul'Farrak
ZG - Zul'Gurub
Friday, February 13, 2009
An online ethnography
I am going to copy post this blog entry that I got from http://taonta.livejournal.com/ here because it contains a very interesting discussion of what an MMORPG is. It also presents an interesting discussion of how identity may be construed in games. The study presented here is of a community in another game and I'm not really sure I can say it;s particularly good but what is interesting are the ways this author discusses some of the technical considerations of MMOROPGs. I will build off some of the notions here to make a more particular WoW based lexicon.
This is a paper that I sumitted for an anthropology class I took in 2007-2008. It's a paper based on an ethnographic study I did of an online community. When it came time to write the paper I realized that the scope of the project was far beyond the limitations of the assignment so the resulting paper was less than I would have liked but an interesting read nevertheless. Please excuse errors of interpretation and irregularities of style, I am an undergraduate and cannot know any better. I make no claims to ownership of copywrighted material that was discussed in the text, where the ideas and observations in my work are not mine, I don't own them.
I would like to dedicate my work to the community I studied, to the noobs and the beta vets, the "gaybies" and the "bitter old queens", and to one person specifically, even though we don't speak to each other much anymore you taught me better than anybody about emotion in online environments.
It’s a bird, it’s a plane, it’s a community in an MMORPG: Routine practice and discourse in online communities
This paper is a document inspired by the nearly three months in the field I spent in a chat channel called NAME on an MMORPG (massively multiplayer online role playing game) called City of Heroes/City of Villains (CoH/CoV) or more colloquially City of X (CoX). On a theoretical level it is a study of user communities of MMORPGs, on a more practical level it is the study of an LGBT community in an online game. For the non-gamer , however, it might be easiest to think of MMORPGs as “a scenic chat room with a variety of interactive tasks.”(Yee, 2006; 311) While this definition does elide a somewhat technical discussion about the digital aspects of game play it provides a good explanation of social interaction in MMORPGs. Ultimately perhaps the simplest way to imagine the Name channel is as a chat room.
I spent approximately three months in the field studying the everyday practices of an online community. During those three months I logged in to the game as often as I could. I participated in the everyday life of the name channel while also observing it. Sometimes I would team with individuals I met on the channel, and other times I did not. I also interviewed community members in order to get a better sense as to how different users perceive the game. All in all I tried to get a feel for how the community functioned on at the level of everyday interactions.
James Clifford argues that ethnographic writing is inherently allegorical, that it tells a story, and I think that this project is a story about self discovery. This study began with a need to test myself, a need to try my hand at ethnographic writing. Like many anthropologists this first attempt at ethnographic writing originates in an attempt trying to relate my lived experiences to theory. It is a project that comes from questions in my life.
This is not just my story though; it is a story about three months in the Name channel, so I have to be careful about hwhat I say. The issue of who owns my findings is serious stuff when one considers that game companies take a very proprietary interest in anything that derives from their product. This is the reason that I consulted the game company before embarking on my study. But more than that there are issues about representation at stake here too. Who am I to undertake such a project? What right do I have to represent other people?
I consulted with the members of the channel before I began my study; this is their story after all and I needed their permission before I could begin the ethnography. Throughout the process I was as transparent as I could possibly be; I had a consent form, I answered any questions as they came up; in short I made sure that I was as transparent as possible in conducting my study. Because anthropologists observe the communities they study first hand they often have access to privileged information. In order to protect their informants and the communities they work with anthropologists use pseudonyms to protect the identities of their subjects.
While I am not a fan of the veil of secrecy anthropologists tend to weave over their subjects I chose to respect the confidentiality of my subjects for several reasons. As my first foray into ethnographic writing I felt that it would be inappropriate for me to break from standard anthropological practice too greatly. But more importantly the Name channel is a public channel, one that any user can join. As a gay man I cannot deny the existence of homophobia. If Turkle (1995) is right in saying that the anonymity of virtuality can allow people to grow as individuals it also gives some people licence to behave badly.
When I interviewed members one of the themes that came up over and over again when we discussed the Name channel was that it was a place where they felt they could be open about their sexual orientation. One informant told me that the Name channel was a place where he did not have to be careful about the pronouns he used. Another member reminded me that everybody wants to socialize with like minded others. My time playing CoX has been enriched because of my participation in the Name channel and I would not wish for the channel to have to disappear. By protecting the identity of the channel and its members I hope to protect them from possible negative consequences my work could engender.
My problem with the confidentiality agreements that most anthropologists end up working with is that in practice they are not all that effective. I agree with Nancy Scheper-Hughes (2000) when she argues against protecting her informant’s identity because pseudonyms don’t really fool anyone. Furthermore the use of pseudonyms can serve to detach the anthropologist from his or her fieldwork subject mitigating his or her responsibility for the consequences of their work. Scheper-Hughes goes on to assert that the use of pseudonyms serves more to protect the anthropologist from the consequences of his or her work than it does the subjects themselves. When one publishes a work one has to be aware of the potential consequences of the work. As an anthropologist and a member of the community I studied I thought long and hard about this question. I have tried to minimize the potential harm my project could cause through the use of pseudonyms, but I am prepared to deal with the consequences of writing even though I use pseudonyms.
On a more practical note I have organized my paper into two articles; the first discusses how MMORPGs should de studies the second discusses what has already been said and how my findings fit in with extant theory. This work represents not only the three months I spent in the field but also the school year I spent thinking about the project itself. Without further ado I here present the fruit of my labour so that it can speak for itself.
Article 1: On the study of online communities
A growing body of work seems to indicate that the term MMORPG (Massively Multiplayer Online Role Playing Game)refers to specific a genre of game. While there is no official definition of the MMORPG available, scholars tend elaborate properties they feel define the genre. Obviously MMORPGs are online games, meaning that they are played over the internet. MMORPGs are multi-user, more than that, they allow for many users to play in a game world at the same time: Yee (2006) estimates that MMORPGs can have up to 2000 players in a game world simultaneously where Filiciak estimates a minimum of 1000 players online at the same time. Precise numbers aside all the authors I consulted agreed that large player populations (in the thousands) are characteristic of MMORPGs.
Another trait common to MMORPGs is that they are persistent worlds (PW). A virtual world is called persistent when it exists independently from its users, that is to say that interactions and events occur in the game world independent of individual users (Yee 2005). To paraphrase Heraclitus you can never log onto the same PW twice, because other players interacting with the world and each other modify it. Typically MMORPG game worlds are vast digital worlds with complex naturalistic environments (Yee, 2005). The size and complexity of the world are designed in order to keep users interested in the game.
MMORPGs are avatar based games, meaning that users create avatars described by various statistics (Filiciak 2003). Typically users are presented with a third person view of their avatar and the world, and they use some combinations keys and mouse clicks to move their avatar around the world and one of the goals of most MMORPGs is to improve one’s avatar in some way. The complexity of virtual worlds gives users the opportunity to decide how they wish to play the game (Yee, 2005). There are limits to this freedom; all MMORPGs have terms of use which remind users not refrain from unacceptable behaviours . The companies that run these games enforce their terms of use punishing users who violate them in various ways including expulsing a user from the game and not permitting him or her to log back on. On a more subtle level MMORPGs were designed for users to play together and the game encourages this by making cooperative play mutually beneficial if not absolutely necessary (Yee, 2005).
For social scientists, however, what is particularly interesting is the depth and complexity of social interactions one can find in these games. It’s not for nothing that Steinkuehler (2005) asserts that MMORPG worlds are “emergent cultures” or Filiciak (2003) claims that MMORPGs have much in common with the social-cultural scripts that govern life in industrialized countries. What I mean here is that while the setting of the game may well be entirely fictional (most MMORPGs are fantasy themed), social interactions between users cannot be so lightly dismissed. While there are different theories on what one may or may not learn about the world through MMORPGs, I feel safe in asserting that there is a complexity to the social interactions in these game worlds that cannot be denied.
For the non-gamer , however, it might be easiest to think of MMORPGs as “a scenic chat room with a variety of interactive tasks.”(Yee, 2006; 311) While this definition does elide a somewhat technical discussion about the digital aspects of game play it is a good analogy for understanding social interaction in MMORPGs. The question then is how to study them. For social scientists, the interest in studying MMORPGs is user practices (Yee). The goal has been to understand social interactions in MMORPGs from an insider’s perspective, one that the ethnographic method is uniquely suited to.
While anthropology has been hesitant to study the MMORPG, scholars from other disciplines have not hesitated to bring the ethnographic method to game studies. What is most noticeable about these discussions of the ethnographic method is their brevity. This is not to say that game studies discussions of the ethnographic method are invalid but merely that they are somewhat incomplete. Steinkuehler, for example, mentions in passing Geertz’ (1973) thick description as a necessary tool for collecting data but never really discusses what that means. This is not to say that Steinkuehler’s methodology is suspect, but that her discussion is cut short. To explore what this entails I will present Geertzian theory and then discuss later meditations on the ethnographic method before concluding with a meditation about how these debates affect practice.
Geertz defines culture as shared symbol systems that individual members draw from to make sense of daily events. Geertz essentially views human behaviour as highly symbolic and argues that culture is the shared, understood interpretations of behaviours. For Geertz culture is collectively created, shared, and disseminated; and he uses the image of culture as a text that can be read. For Geertz the role of the anthropologist is to interpret or “read” culture in the practices of people. The ethnographer must therefore not only observe his or her subjects but also interpret what he or she sees. When we are talking about MMORPG worlds, that is complex virtual spaces with fictional cultural and geographical references it seems right to view practice as having meaning outside explicit game contexts . What I mean here is to understand user actions as having meaning independent of the fictional game world, however interesting the game world itself may be.
Geertz (1973) does mention a few caveats in proposing his approach. One is that ethnographic writing becomes interpretations of interpretations in this vision of culture. Much of the interpretation involved in a Geertzian reading of culture is centered on analyzing native explanations of their practices. The danger, according to Geertz ,is that anthropologists lose sight of the cultural realities they are supposed to study. In a sense Geertz is arguing for the objective existence of culture as grounded in specific material practices, that culture exists in as much as it makes everyday actions meaningful. Ultimately the value of a work is directly dependant on the value of one’s observations. Another is that one cannot write a theory of cultural interpretation that is universally valid (Geertz 1973). Interpretation is based on intuition, either you get it or you don’t and there is no method that can make the process easier (Keesing, 1987).
While the Geertzian approach to culture is interesting it has several important flaws. In his 1987 critique of interpretive of Geertzian or symbolic anthropology Keesing argues that the Geertzian definition of culture as shared meanings overlooks the ways in which meanings are created, distributed, and understood. Essentially Keesing (1987) argues that by overlooking issues of power and authority anthropologists mystify the role of knowledge in the production of cultural meaning. An vision of culture as a collaborative creation needs to understand knowledge as distributed and controlled (Keesing 1987). To do otherwise is to ignore the diversity of knowledge, understandings, and beliefs that are typical to any group of individuals. Furthermore cultures should be understood as more than simply meanings, they are ideologies which make certain realities seem natural or right (Keesing 1987). If cultures are texts to be read who writes them? And how deeply should we read into them?
Keesing (1987) argues that like texts, cultures are deeply ambiguous and thus open to multiple readings. Anthropologists tend to emphasize the differences between their readers and the people the study interpreting their data accordingly (Keesing 1987). Texts are imminently interpretable; there are always multiple readings possible for any given text. The claim to be able to read cultures like a text is then dubious on two counts, first because that all texts contain within them multiple possible readings, and second because it is doubtful that any culture can be reduced to a single text.
Keesing (1987), however, calls attention to the problem of symbolic anthropology and traditional anthropological notions of culture without ever really proposing a solution. The problems Keesing touches upon in his article are part of what lead to the crisis of representation in the social sciences. A crisis that is still ongoing centered on the question: how can one accurately represent people both as groups and individuals? The efforts of early anthropologists tended to make their subjects seem like homogeneous groups making it seem like culture was something essential and fixed through generalizations. Geertzian emphasis on meaning tends toward generalization, assuming that because all meanings are shared that there is one commonly held system of meanings.
In her critique of traditional anthropology Lila Abu-Lughod (1991) argues that the culture concept is central to the process to the creation of the exotic other. Lughod (1991) defines culture as a way of establishing difference, a difference which is inherently unequal. Ultimately dividing practices are fraught with issues of authority and power and as a dividing practice anthropological concepts of culture come to justify inequality.
Lughod (1991) proposes then that anthropologists write against culture, that they find ways to get around the culture concept. Lughod (1991) begins by embracing practice and discourse theory. Practice theory comes from Bourdieu and it focuses on the ways in which individuals internalize larger systems of knowledge, belief, and meaning to their own ends. Discourse theory associated with Foucault is centered on the ways in which knowledge, beliefs and practices are turned into discourse and the ways in which individuals draw from discourse. Both theoretical perspectives get away from the notion of culture as bounded systems of shared meaning (Lughod 1991). Discourse and practice take into account the ways in which individual member of a social group do not necessarily share the same knowledge or understandings of the world.
Lughod (1991) also emphasizes the need to understand the larger socio-historical and geo-political contexts in which the communities they study exist. More than that, Lughod (1991) argues, anthropologists need to examine how it is that the practice of anthropology came to be, and what they are doing in the field. Anthropologists cannot consider communities as isolated units any more, if there ever was such a time, it is now truly over (Lughod 1991). Anthropologists need to look at history, geography, and politics to situate their subjects in connection to larger phenomena (Lughod 1991).
Lughod’s third strategy is in many ways the most interesting; it is a strategy for writing ethnographies that she feels effectively sidesteps generalization. Lughod (1991) argues that what is needed is a focus on the particular. The larger forces that affect the lives of people only manifest themselves locally, in times and places produced by specific individuals (Lughod 1991). Lughod (1991) argues that a closer look at the lives and lived experiences of particular individuals would give one better insight into what larger discourses can really mean. By refusing to generalize the anthropologist underlines the constructed quality of notions like ‘culture’. Furthermore a closer look at particular individuals and particular moments suggests that they are crucial to the constitution of experience, which is crucial to understanding (Lughod 1991). With that in mind, focusing on the particular means being able to more accurately reconstruct native explanations of social life; giving one keen insight into discourses (Lughod 1991).
Critiques of Geertz should not necessarily be understood as undermining his theories or his approach to culture. I would argue that reading Lughod and Keesing in conjunction with Geertz allow one to refine the approach first proposed by Geertz. In viewing Geertz’ approach as simply methodological game studies scholars disregard a debate about culture that I feel might be of value to their work. It must be said that games studies scholars bring theories from educational psychology, cultural studies, and linguistics to analyze the data they collect mitigating the lack of methodological discussion. Steinkuehler, for instance, supplements her discussion of Geertzian method with a discussion of Gee’s discourse theory. MMORPGs are complex virtual worlds with characteristics and properties unique to them and Steinkuehler (2005) is correct in her assessment of them as complex societies where individuals band together to form communities.
From my own experiences on the field I can say that the social life of MMORPGs is made up of particular interactions, in particular contexts, between particular individuals. In any given MMORPG, users construct ways of talking and thinking about the game, the game world, and their relationships with each other that are specific to a particular setting. Even terms that seem to be shared between different MMORPGs almost invariably end up referring to very different practices. For instance terms like guild, party, and gold, which are considered to be generic MMORPG terminology, are stunningly inaccurate when discussing MMORPGs that are not fantasy themed. But even looking at fantasy MMORPGs a term like guild in a study refers to specific sets of social and (virtual) material realities unique to the game in question. Furthermore individuals are attracted to play different games for a variety of reasons making the populations of MMORPGs both internally and externally diverse.
There is a need for a more rigorous examination of the ethnographic method in the field of games studies. Discussions of Geertz and thick description are a good start; however, Anthropologists have been working with the ethnographic method since before anthropology became a discipline, so perhaps there is more to be had there. If we are to even begin to account for what people do when they play MMORPGs we need to pay closer attention to what they have to say for and about themselves and this is what games studies discussions of the ethnographic method tend to emphasize, eliding some of the thornier aspects of representation. Beyond the issue of representation though there is a need for procedural norms about time on the field and universality of terminology. I spent about three months in the field and I do not feel I spent enough time in the field, yet have found scholars insisting that less time could be adequate. In conducting my study I became aware of some of the technical challenges of the work only as I faced them, in a sense I had to constitute my own method as my project progressed.
My goal here is not to write a how to manual for game studies but to further a discussion of research methods in the study of online games. I spent approximately three months in the field studying the everyday practices of an online community on an MMORPG called City of Heroes/City of Villains (CoH/CoV) or more colloquially City of X (CoX). For those three months I recorded chat logs of the game, I played CoX, I observed and participated in the channel and I interviewed some members of the community. Sometimes I would team with individuals I met on the channel and other times I would play with people I met other ways. So I observed how different individuals played the game and participated in community, with an approach somewhat influenced by Bambi B. Schieffelin's work on language socialization.
In The Give and Take of Everyday Life Schieffelin (1990) argued that it is only by studying language at the level of use that we can begin to understand its social functions. Schieffelin is interested in language socialization: how individuals become members of communities and the role of language in this process. In her work she chose to focus on the routine social interactions of a handful of children in a small community. Schieffelin’s approach has much in common with Lughod’s ethnography of the particular, because of a shared concern about the “micro-level”. Ultimately I am interested in how language use ties in to gaming practices and how those practices tie into larger real world discourses about self and society.
I argue that if we are to really understand what people do in virtual environments that the ethnographic method can be helpful. I am, however, sceptical of current uses of the ethnographic method in game studies simply because they are a bit detached from anthropological discussions of the subject. So ultimately more work needs to be done to understand how the ethnographic method can be used in virtual spaces.
Article 2: On Online Communities
Community is a concept central to the practice of anthropology because it is the basic unit of study. Anthropologists conduct ethnographies in communities and the notion of community itself implies shared culture. The details of any given community vary greatly and if the notion of an isolated community so prevalent in early anthropological work is no longer considered realistic anthropologists still study communities. But what is a community? When I spent approximately three months doing fieldwork in a community of an online game it was the question that somehow became central to my work.
In her 1995 book Life on the screen: identity in the age of the internet Dr Sherry Turkle argued that the internet serves as an object to think with about the self and reality. Turkle (1995) argued that our interactions with computers and with each other over the internet allow us to think differently about society and the self. I propose that online communities can serve as objects to think with about the notion of community, and that they instantiate Benedict Anderson’s “imagined communities”. Drawing scholarly work notably Anderson, Turkle, and Steinkuehler I will examine how communities create and are created by the everyday practices of its members providing examples from my time in the field.
Anderson’s (1983) thesis is that the invention of the printing press made the development of national communities possible. What we have to remember first and foremost is that written language is not affected by accents and other irregularities that can make oral communication difficult. By making the written word available on a larger scale than it ever had been before ultimately made it possible for individuals who might not speak with each other to communicate; more than that the printing press allowed for the creation of standardized languages. In Europe before the printing press language was regional and communication between people living in different villages might be unable to communicate with each other. The printing press changed that making it possible for individuals who might otherwise never understand each other to dialogue.
Benedict’s point is this, the printing press made it possible for individuals to communicate with people they did not know from a distance and thus to imagine that those other people were like them. National communities, according to Anderson, are imagined in that they exist because members imagine that other members are like them by presuming they share practices and beliefs. This is not to say that communities are imaginary or not real, that would be akin to saying that calling the bible a work of fiction means the text itself does not exist. Anderson argued that communities are at their origins imagined, based on assumptions of shared material and linguistic practices, not that they do not exist.
When I first heard of this theory I found it very interesting but it meant little to me. I do not identify with any community very strongly; I don’t even really feel like I am a part of the gay, even though I am a gay man. During my time on the field I was astonished to realize that I was a member of the community I was studying. Even now I feel like a member of the Name channel community and I know that at the root of this feeling is the assumption that every other member of the community is like me in some way. How true this is in reality, I do not know, all the members of the channel are human beings with access to a computer but beyond that I cannot really be sure of anything.
Because the Name channel community is an LGBT community I imagine that at the very limit all of its members would necessarily be LGBT friendly at the very least. I was surprised and horrified to find out that there had been incidents where individuals had joined the channel only to make homophobic remarks. I was further unsettled to find out that such an individual was a member of the channel and that only the knowledge that he or she was watched regulated their behaviour.
During my time on the name channel I found that the pride channel was a very diverse group of individuals. Many of my informants balked a bit at questions about the kind of person member of the Name channel could be. One of my informants was straight , and he was not the only straight channel member. Initially I think I felt more comfortable around him because I knew what he expected of me. This particular informant was and is very knowledgeable about the game and in our informal interviews I discussed game mechanics with him. Player1 as I will call him taught me a great deal about how the game is played once one’s avatar has reached the highest possible level.
What is particular about online communities is the way that online interactions lend themselves to projection (Turkle 1995). The disembodied anonymity of the internet encourages individuals to project thoughts and feelings onto others (Turkle 1995). This, of course, leads to the development of very powerful emotions in relatively short intervals of time (Turkle 1995). When all you see are words on a screen it is easy to become captivated by other people, after all the other becomes a blank canvas filled in to suit one’s needs (Turkle 1995). During the course of my time in the field I was taken aback by the intensity of the feelings I developed for another user . It is one thing to read about a thing it is another to actually experience it. I still recall how happy he could make me feel, how empty days not spend with him felt. Since my time on the field we have grown apart and I have taken solace in what Turkle says about intimacy online; that I am not the first to form romantic attachments online, and that it is typical of life on the screen.
Turkle is talking about interpersonal intimacy here but I think that this may play a role in the ways communities form online. There is something seductive about the feeling of belonging, and in my interviews when I asked users why they were a member of the channel many of them told me it was because they wanted to have a space where they felt they belonged. What makes online communities like the one that I studied particularly interesting is the way they depend on the willingness of members to participate in the shared (virtual) material and linguistic practices of the community. Being a member of a community comes with both privileges and responsibilities. I know I began to feel like a member of the Name channel when I was able to help newer players orient themselves in the game near the end of my time in the field. When I could demonstrate my mastery of in game discourses by teaching others, I knew I was a member of the community.
The anonymity provided by the internet makes certain individuals believe they can act in ways they never would in their real lives and if some use this freedom to share different sides of themselves others prefer to use this freedom to behave badly. There is nothing that can compel members to participate in the day to day life of the community. To be fair all communities have norms, standards, and means of enforcing them, but online communities cannot compel membership in the same way real world ones can, simply because online identities are more mutable. While there is still work to be done on the subject, scholarship has already begun to understand how individual users construct identities online.
Among the first to look at how online identities is Sherry Turkle; her book Life on the screen: identity in the age of the internet documents the lived experiences of individuals she interviewed in an attempt to better understand how virtuality has changed the ways individuals think about identity. What Turkle found was that the internet and MUDs in particular the idea of socially constructed reality more understandable. On MUDs, users were free to take on the roles and identities that suited them. In principle MUDs like MMORPGs were avatar based so the user creates an avatar to interact with the game world. MUDs however were and are textual, so instead of pixels the world and those in it described through text.
Avatars on MUDs are called personae (Turkle 1995) a term implying social mask or public face, it comes from the Latin cognates per sonae that transliterate as “the thing sound comes through”. Typically one can create many different personae and be logged on to several MUDs at a time (Turkle 1995). The personae can be very similar to its creator or very different and this is central to understanding how Turkle views MUDs. For Turkle (1995) the act of creating a persona and interacting in the MUD though this persona is role playing. MUDs are the first persistent worlds, game worlds that are always functioning. On MUDs much like elsewhere online you are who you say you are. In real life I am a man, I identify as male and am biologically male; so attempting to pass as a female in my real life would be technically complicated. In a MUD, however, I am free to create female personae and to interact with other users as if I were a female.
When users construct their personae they are in a position to explore different aspects of themselves or even different identities. When Turkle warns us that “Our experiences there are serious play. We belittle them at our risk.” (Turkle 1995; 269) what she means is that individuals can both profit from and lose from their online experiences. Turkle (1995) borrows the notion of a psychosocial moratorium from psychoanalyst Erik Erikson to talk about MUDs. The moratorium is part of Erikson’s theories on adolescence and the idea is that adolescence is a time for experimentation. The idea being that adolescents experiment with their own possibilities as they interact with the world around them and that the moratorium minimizes the consequences of their actions (Turkle 1995). For instance trying to pass as female when I am not could be potentially dangerous in my real life in a way that it would not be on screen.
Being a very timid guy myself, I found that on the Name channel I felt freer to explore aspects of myself I could trouble with in my real life. In a sense my global handle @Global handle became a persona for me and He was able to experience things that Ifelt unable to partake in. My coming out was an awkward and drawn out process and in some ways is still an incomplete one. My persona was bolder and more flirtatious than I would dare to be in real life. Turkle claims that the people who have gotten the most out of their meaningful experiences were ones who tried to integrate their personae into their everyday lives, something I am still thinking about.
What is most significant in Turkle’s work is her emphasis on the social construction of reality. If reality is defined through one’s social interactions, then what one does online is real. MUDs, according to Turkle, are moratoriums in much the same way that adolescence is, they are places where individuals are free to experiment through their personae and have meaningful experiences without facing the consequences of their behaviour. In this understanding, the moratorium is no longer a rite of passage but a tool for personal development which individuals may take advantage of at any moment in their lives. Ultimately while some claim what happens online is just fun and games, Turkle argues that it is meaningful and must be studied as such.
While Turkle’s discussion of online intimacy and projection does help establish how communities form online, it is only a partial accounting of how people relate to each other online. While Turkle’s meditations on self expression online are interesting they are somewhat esoteric for my purposes. What is missing in Turkle’s work is a connection between (virtual) practices and beliefs and identity. Kelly Boudreau’s work Pixels, Parts and Pieces: Constructing Digital Identity provides a much more practice based understanding. Boudreau based her work on her time spent in Everquest, a fantasy themed MMORPG. Boudreau focused on the in-game elements that lead individuals to construct a sense of their identity and leads them to group with like minded individuals. Boudreau (2007) argued that users construct an identity in the game through four relationships, their relationship with their avatar, their relationship to the game world, relationships between avatars, and their relationships with other players.
In MMORPGs avatars interact with the world through a variety of statistics and there are often several categories of toon one may choose from. In most fantasy MMORPGs you pick the race of your character (e.g.: elf, gnome, centaur) and your class (e.g.: wizard, warrior, cleric). Race and class not only determine your avatar’s statistics, they restrict its look and determine the abilities an avatar may have. Individuals are free, however, to create the look that they want for their avatar based on templates. Much like in a MUD, gender is a choice, race is a choice, but here it is a click of a button instead of a written description.
Avatar creation allows users to create the avatars they want, and the choices that a player makes in avatar creation determine the abilities an avatar has access to and how the user will choose to play his or her avatar. As players gain experience and levels they then get to pick powers and modify the attributes of their avatars. The process of avatar creation is somewhat game specific, in that the particularities of a given game determine the way an avatar will be created. There are similarities in the way certain kinds of avatars are played but base statistics and skills are game specific. The process of creating an avatar is more then determining its look and it extends beyond the initial creation process. Once a user creates an avatar they must then figure out how to play with the avatar properly, that is use the attributes and skills of the avatar in question effectively. As a user plays the game the avatar s/he creates gains experience and attribute points and must pick new abilities for the avatar and/ or modify its attributes/equipment (Boudreau 2007).
Even avatar appearance changes the ways in which individuals imagine themselves in the game world. When I complemented the female avatar of a fellow channel member he told me very emphatically that he was not female in real life and that he did not want to be treated as such. The physical appearance of an avatar can say a lot about the user. I myself am uncomfortable playing with female avatars, I do not have many and I do not play with them often. Having spoken to many channel members about how and why they create avatars I have come to understand that the appearance of avatars is highly individual. What are less individual are discussions about how to control one’s avatar.
At the most basic level this means learning to navigate one’s avatar through the virtual world, as well as learning how to control one’s avatar using a keyboard and mouse. Game manuals typically contain only enough information to help players orient themselves in the game world. Users are expected to figure out the finer points of game play by themselves (Steinkuehler, 2005). Newer users learn how to play through experience, by asking more experienced players for help, and/or by consulting game guides written by more experienced users.
It is at this level where knowledge about the game becomes meaningful, and as players learn how to play they internalize norms, practices, and beliefs about the game that become inscribed into their avatars. In designing and navigating their avatars, users are joining the community of users and thus learning discourses about kinds of player they can or should be. Every avatar is seen as being able to fill a certain role in the team and when a user plays against type he or she may face social sanctions. Early on in my time on the field I knew that the Name channel was a place I could turn to for advice on how to play the game. The amount of knowledge that some users possessed was and still remains truly astonishing. The game and game play were major subjects in the channel and while not all users agreed on how the game should be played, some explanations of game elements seemed to me to be more accurate than others as they resonated with my experiences. In these discussions I saw the uneven distribution of knowledge in the community.
Avatars to avatar relationships involve learning how to direct one’s avatar to the best effect working with other avatars. These are relationships at their most abstract, however, but they are crucial to learning how to play the game. User relationships are more embodied, somewhat more complicated, and less spontaneous. User relations can spring from relationships between avatars but can also occur for other reasons. Looking back on my time in the field I see that my efforts to team with channel members were efforts to engage in user to user relationships. Ethnographies are based on social relationships and so there is a certain amount of trust involved in conducting one, playing and interacting with users established that trust, and I still consider many of the people I met online to be my friends.
MMORPGs are games that encourage group play and banding together with other users to play tends to be more enjoyable and more rewarding than solitary play. While it is possible to play on an MMORPG and never team up with another user this is unusual as social interactions both at the avatar level and the player level are the driving force behind MMORPGs. Boudreau argues that individuals construct identities online in relationship to social norms. If game companies theoretically give users the freedom to design and play with their avatars as they wish, game knowledge eventually becomes organized into established sets of practices and beliefs about the game that users must invariably learn.
My only issue with Boudreau’s explanation of the process by which individuals construct an identity in an online game is that she depicts user communities as monolithic. There is not one community of knowledge in any given MMO. This is where Kenneth Landon Pirius’s work on communities of practice comes into play. Communities of practice are defined as informal groups that form spontaneously around a set of practices (Pirius). What is important to understand about communities of practice is that they focus on managing and organizing knowledge. Individuals enter such communities untrained and are forced to contend with community discourses. Through shared practices individuals learn from each other, discourses are constructed and taught and eventually an identity forms. In his account of communities of practice Pirius accounts for the ways in which groups of users will band together in the game to form communities.
Boudreau and Pirius seem to agree that by playing MMORPGs users become members of communities. Boudreau argued that players enter into the community of game users. Pirius softens the notion of a user community when he asserted that is inherently multiple. Most MMORPGs are divided into game servers (copies of the game world), world zones, and avatar type. Boudreau did not deny this but by putting focusing primarily on the factors which explain how individual users situate themselves in the game she overlooked the fact that inside a generic game community are many smaller ones.
What Pirius and Boudreau argued is that the processes by which individuals come to imagine themselves as part of a wider community is an educational one. This is not entirely surprising, since they have associated becoming a competent member of a community with learning and internalizing community norms and discourses. What is missing from the theories that have been presented up to now is an account of how the in game practices that Pirius and Boudreau discuss and the non game cultural resources that Turkle is interested coincide. In her doctoral dissertation Cognition and learning in massively multiplayer inline games: A critical approach, Constance A Steinkuehler argues that MMORPGs magnify the ways in which community discourses inform and are informed by the everyday practices of members.
Drawing from Gee’s “big D Discourse” theory Steinkuehler argues that online communities are Discourse communities. Gee defines Discourse as ways in which language is integrated with non-linguistic stuff in order to make it meaningful, privileging certain interpretations over others (Gee in Steinkuehler 2005). Discourse communities thus provide members ways of interpreting their cognitive, virtual and material realities. Through their participation in a Discourse community individuals are given a perspective which makes action meaningful (Steinkuehler 2005). When one considers that a most of the social interactions in MMORPGs occur in chat it is not surprising that Steinkuehler (2005) considers communities on MMORPGs to be inherently linguistic ones. Don’t forget the community I studied was a chat room, so it was all chat.
According to Steinkuehler identity construction does not only happen at the level of in game Discourse, in fact, she maintained that users draw on all the resources at their disposal to navigates the complex social situations they may find themselves in. Basically, players adduce real world Discourses to understand online realities. This argument can be further extended to explain how online communities in MMORPGs can have a basis in real world discourse. Members of the Name channel understand themselves as forming a community not merely based on ways of talking and thinking about the game but because of assumed “sameness” from real world imagined communities. What this means in practice, however, can be somewhat tricky.
Getting at the ways in which the most insignificant practices become meaningful requires looking at specific instances and then linking them to larger contexts. Little gesture like a goodbye or a hello can be indicative of deeper understandings or also be meaningless. For instance, I spent a lot of time thinking about whether I should say hello and goodbye when I logged in and out of the game. Little gestures like this are at the core of what makes communities tick and they can lead to some big philosophical questions about the self and the other. What really marks the Name channel as an LGBT community are not the occasional LGBT themed conversation like coming out or homophobia but the little ways which mark shared, or at least the assumption of shared, shared Discourses. For example, when I once told another channel member I liked him, I had to assure him that I was not flirting with him. In this case there was miscommunication, he assumed that the affection I was expressing was motivated by other sentiments which I did not feel. Little moments like this reveal our underlying assumptions about the way we imagine the communities we are a part of. In the NAME channel it seemed pretty normal that a man could flirt with another man, because this would be normal behaviour in an LGBT community.
Ultimately I think what we can draw from this is that online communities like the one I studied are imagined communities. Members of these communities imagine that others are like them based on shared linguistic practices about the game world and real life. The anonymity of the virtual world is particularly suited to the type of projection which communities are founded on. Communities however do not form in the void they are shaped by Discourses which both inform and are informed by the everyday practices of members. There are virtual mechanisms and social practices specific to online settings that may be significant in the formation of online communities, but like real world ones online communities are imagined.
The end
Reference list
Anderson, B. (1983). “The Origins of National Cnsciousness.” In Imagined Communities: Reflections on the Origin and Spread of Nationalism. London & New York: Verso. Pp. 41-49.
Boudreau, K., (2007). Pixels, Parts & Pieces: Constructing Digital Identity. Saarbrücken, Germany: VDM Verlag Dr. Mueller.
Filiciak, M. (2003). Hyperidentities: Postmodern identity patterns in massively multiplayer online role-playing games. In The video game theory reader. M.J.P Wolf& B. Perron eds. New York: Routledge. Pp 87-102.
Clifford, J. (1986) “On Ethnographic Allegory” in Writing Culture: The Poetics and Politics of Ethnography, James Clifford and George Marcus (Eds), Berkeley: University of California Press, pp. 98-121
Geertz, C. (1973) “Thick Description: Toward an Interpretive Theory of Culture” in The Interpretation of Cultures, New York: Basic Books, pp. 3-32.
Keesing, R. (1987) “Anthropology as Interpretive Quest” in Current Anthropology, 28(2):161-176.
Lughod, L. (1991) “Writing Against Culture” in Recapturing Anthropology, R.G. Fox (Ed.), Santa Fa, N.M.: School of American Research Press, pp. 137-162.
Pirius, L. K. (2007) Massively Multiplayer Online Game Virtual Environments: A Potential Locale for Intercultural Training, ProQuest database (UMI Microform 3263133)
Schieffelin, B. B. (1990) The give and take of everyday life: Language socialization of Kaluli children, New York, Cambridge University Press.
Scheper-Hughes, Nancy (2000) “Ire in Ireland” in Ethnographic Fieldwork: An anthropological reader, Antonius C.G.M. Robben and Jeffrey A. Sluka (Eds.), Blackwell Publishing ltd.; pp. 202-215.
Steinkuehler, C. (2005). Learning in Massively Multiplayer Online Games: A Critical Approach. Found at http://website.education.wisc.edu/steinkuehler/thesis.html
Turkle, S. (1995). Life on the Screen: Identity in the Age of the Internet. New York, NY: Touchstone Simon & Schuster.
Yee, N. (2005). The Demographics, Motivations, and Derived Experiences of Users of Massively Multi-User Online Graphical Environments. Presence: Teleoperators & Virtual Environments, Jun2006, Vol. 15 Issue 3, p309-329.
I would like to dedicate my work to the community I studied, to the noobs and the beta vets, the "gaybies" and the "bitter old queens", and to one person specifically, even though we don't speak to each other much anymore you taught me better than anybody about emotion in online environments.
It’s a bird, it’s a plane, it’s a community in an MMORPG: Routine practice and discourse in online communities
This paper is a document inspired by the nearly three months in the field I spent in a chat channel called NAME on an MMORPG (massively multiplayer online role playing game) called City of Heroes/City of Villains (CoH/CoV) or more colloquially City of X (CoX). On a theoretical level it is a study of user communities of MMORPGs, on a more practical level it is the study of an LGBT community in an online game. For the non-gamer , however, it might be easiest to think of MMORPGs as “a scenic chat room with a variety of interactive tasks.”(Yee, 2006; 311) While this definition does elide a somewhat technical discussion about the digital aspects of game play it provides a good explanation of social interaction in MMORPGs. Ultimately perhaps the simplest way to imagine the Name channel is as a chat room.
I spent approximately three months in the field studying the everyday practices of an online community. During those three months I logged in to the game as often as I could. I participated in the everyday life of the name channel while also observing it. Sometimes I would team with individuals I met on the channel, and other times I did not. I also interviewed community members in order to get a better sense as to how different users perceive the game. All in all I tried to get a feel for how the community functioned on at the level of everyday interactions.
James Clifford argues that ethnographic writing is inherently allegorical, that it tells a story, and I think that this project is a story about self discovery. This study began with a need to test myself, a need to try my hand at ethnographic writing. Like many anthropologists this first attempt at ethnographic writing originates in an attempt trying to relate my lived experiences to theory. It is a project that comes from questions in my life.
This is not just my story though; it is a story about three months in the Name channel, so I have to be careful about hwhat I say. The issue of who owns my findings is serious stuff when one considers that game companies take a very proprietary interest in anything that derives from their product. This is the reason that I consulted the game company before embarking on my study. But more than that there are issues about representation at stake here too. Who am I to undertake such a project? What right do I have to represent other people?
I consulted with the members of the channel before I began my study; this is their story after all and I needed their permission before I could begin the ethnography. Throughout the process I was as transparent as I could possibly be; I had a consent form, I answered any questions as they came up; in short I made sure that I was as transparent as possible in conducting my study. Because anthropologists observe the communities they study first hand they often have access to privileged information. In order to protect their informants and the communities they work with anthropologists use pseudonyms to protect the identities of their subjects.
While I am not a fan of the veil of secrecy anthropologists tend to weave over their subjects I chose to respect the confidentiality of my subjects for several reasons. As my first foray into ethnographic writing I felt that it would be inappropriate for me to break from standard anthropological practice too greatly. But more importantly the Name channel is a public channel, one that any user can join. As a gay man I cannot deny the existence of homophobia. If Turkle (1995) is right in saying that the anonymity of virtuality can allow people to grow as individuals it also gives some people licence to behave badly.
When I interviewed members one of the themes that came up over and over again when we discussed the Name channel was that it was a place where they felt they could be open about their sexual orientation. One informant told me that the Name channel was a place where he did not have to be careful about the pronouns he used. Another member reminded me that everybody wants to socialize with like minded others. My time playing CoX has been enriched because of my participation in the Name channel and I would not wish for the channel to have to disappear. By protecting the identity of the channel and its members I hope to protect them from possible negative consequences my work could engender.
My problem with the confidentiality agreements that most anthropologists end up working with is that in practice they are not all that effective. I agree with Nancy Scheper-Hughes (2000) when she argues against protecting her informant’s identity because pseudonyms don’t really fool anyone. Furthermore the use of pseudonyms can serve to detach the anthropologist from his or her fieldwork subject mitigating his or her responsibility for the consequences of their work. Scheper-Hughes goes on to assert that the use of pseudonyms serves more to protect the anthropologist from the consequences of his or her work than it does the subjects themselves. When one publishes a work one has to be aware of the potential consequences of the work. As an anthropologist and a member of the community I studied I thought long and hard about this question. I have tried to minimize the potential harm my project could cause through the use of pseudonyms, but I am prepared to deal with the consequences of writing even though I use pseudonyms.
On a more practical note I have organized my paper into two articles; the first discusses how MMORPGs should de studies the second discusses what has already been said and how my findings fit in with extant theory. This work represents not only the three months I spent in the field but also the school year I spent thinking about the project itself. Without further ado I here present the fruit of my labour so that it can speak for itself.
Article 1: On the study of online communities
A growing body of work seems to indicate that the term MMORPG (Massively Multiplayer Online Role Playing Game)refers to specific a genre of game. While there is no official definition of the MMORPG available, scholars tend elaborate properties they feel define the genre. Obviously MMORPGs are online games, meaning that they are played over the internet. MMORPGs are multi-user, more than that, they allow for many users to play in a game world at the same time: Yee (2006) estimates that MMORPGs can have up to 2000 players in a game world simultaneously where Filiciak estimates a minimum of 1000 players online at the same time. Precise numbers aside all the authors I consulted agreed that large player populations (in the thousands) are characteristic of MMORPGs.
Another trait common to MMORPGs is that they are persistent worlds (PW). A virtual world is called persistent when it exists independently from its users, that is to say that interactions and events occur in the game world independent of individual users (Yee 2005). To paraphrase Heraclitus you can never log onto the same PW twice, because other players interacting with the world and each other modify it. Typically MMORPG game worlds are vast digital worlds with complex naturalistic environments (Yee, 2005). The size and complexity of the world are designed in order to keep users interested in the game.
MMORPGs are avatar based games, meaning that users create avatars described by various statistics (Filiciak 2003). Typically users are presented with a third person view of their avatar and the world, and they use some combinations keys and mouse clicks to move their avatar around the world and one of the goals of most MMORPGs is to improve one’s avatar in some way. The complexity of virtual worlds gives users the opportunity to decide how they wish to play the game (Yee, 2005). There are limits to this freedom; all MMORPGs have terms of use which remind users not refrain from unacceptable behaviours . The companies that run these games enforce their terms of use punishing users who violate them in various ways including expulsing a user from the game and not permitting him or her to log back on. On a more subtle level MMORPGs were designed for users to play together and the game encourages this by making cooperative play mutually beneficial if not absolutely necessary (Yee, 2005).
For social scientists, however, what is particularly interesting is the depth and complexity of social interactions one can find in these games. It’s not for nothing that Steinkuehler (2005) asserts that MMORPG worlds are “emergent cultures” or Filiciak (2003) claims that MMORPGs have much in common with the social-cultural scripts that govern life in industrialized countries. What I mean here is that while the setting of the game may well be entirely fictional (most MMORPGs are fantasy themed), social interactions between users cannot be so lightly dismissed. While there are different theories on what one may or may not learn about the world through MMORPGs, I feel safe in asserting that there is a complexity to the social interactions in these game worlds that cannot be denied.
For the non-gamer , however, it might be easiest to think of MMORPGs as “a scenic chat room with a variety of interactive tasks.”(Yee, 2006; 311) While this definition does elide a somewhat technical discussion about the digital aspects of game play it is a good analogy for understanding social interaction in MMORPGs. The question then is how to study them. For social scientists, the interest in studying MMORPGs is user practices (Yee). The goal has been to understand social interactions in MMORPGs from an insider’s perspective, one that the ethnographic method is uniquely suited to.
While anthropology has been hesitant to study the MMORPG, scholars from other disciplines have not hesitated to bring the ethnographic method to game studies. What is most noticeable about these discussions of the ethnographic method is their brevity. This is not to say that game studies discussions of the ethnographic method are invalid but merely that they are somewhat incomplete. Steinkuehler, for example, mentions in passing Geertz’ (1973) thick description as a necessary tool for collecting data but never really discusses what that means. This is not to say that Steinkuehler’s methodology is suspect, but that her discussion is cut short. To explore what this entails I will present Geertzian theory and then discuss later meditations on the ethnographic method before concluding with a meditation about how these debates affect practice.
Geertz defines culture as shared symbol systems that individual members draw from to make sense of daily events. Geertz essentially views human behaviour as highly symbolic and argues that culture is the shared, understood interpretations of behaviours. For Geertz culture is collectively created, shared, and disseminated; and he uses the image of culture as a text that can be read. For Geertz the role of the anthropologist is to interpret or “read” culture in the practices of people. The ethnographer must therefore not only observe his or her subjects but also interpret what he or she sees. When we are talking about MMORPG worlds, that is complex virtual spaces with fictional cultural and geographical references it seems right to view practice as having meaning outside explicit game contexts . What I mean here is to understand user actions as having meaning independent of the fictional game world, however interesting the game world itself may be.
Geertz (1973) does mention a few caveats in proposing his approach. One is that ethnographic writing becomes interpretations of interpretations in this vision of culture. Much of the interpretation involved in a Geertzian reading of culture is centered on analyzing native explanations of their practices. The danger, according to Geertz ,is that anthropologists lose sight of the cultural realities they are supposed to study. In a sense Geertz is arguing for the objective existence of culture as grounded in specific material practices, that culture exists in as much as it makes everyday actions meaningful. Ultimately the value of a work is directly dependant on the value of one’s observations. Another is that one cannot write a theory of cultural interpretation that is universally valid (Geertz 1973). Interpretation is based on intuition, either you get it or you don’t and there is no method that can make the process easier (Keesing, 1987).
While the Geertzian approach to culture is interesting it has several important flaws. In his 1987 critique of interpretive of Geertzian or symbolic anthropology Keesing argues that the Geertzian definition of culture as shared meanings overlooks the ways in which meanings are created, distributed, and understood. Essentially Keesing (1987) argues that by overlooking issues of power and authority anthropologists mystify the role of knowledge in the production of cultural meaning. An vision of culture as a collaborative creation needs to understand knowledge as distributed and controlled (Keesing 1987). To do otherwise is to ignore the diversity of knowledge, understandings, and beliefs that are typical to any group of individuals. Furthermore cultures should be understood as more than simply meanings, they are ideologies which make certain realities seem natural or right (Keesing 1987). If cultures are texts to be read who writes them? And how deeply should we read into them?
Keesing (1987) argues that like texts, cultures are deeply ambiguous and thus open to multiple readings. Anthropologists tend to emphasize the differences between their readers and the people the study interpreting their data accordingly (Keesing 1987). Texts are imminently interpretable; there are always multiple readings possible for any given text. The claim to be able to read cultures like a text is then dubious on two counts, first because that all texts contain within them multiple possible readings, and second because it is doubtful that any culture can be reduced to a single text.
Keesing (1987), however, calls attention to the problem of symbolic anthropology and traditional anthropological notions of culture without ever really proposing a solution. The problems Keesing touches upon in his article are part of what lead to the crisis of representation in the social sciences. A crisis that is still ongoing centered on the question: how can one accurately represent people both as groups and individuals? The efforts of early anthropologists tended to make their subjects seem like homogeneous groups making it seem like culture was something essential and fixed through generalizations. Geertzian emphasis on meaning tends toward generalization, assuming that because all meanings are shared that there is one commonly held system of meanings.
In her critique of traditional anthropology Lila Abu-Lughod (1991) argues that the culture concept is central to the process to the creation of the exotic other. Lughod (1991) defines culture as a way of establishing difference, a difference which is inherently unequal. Ultimately dividing practices are fraught with issues of authority and power and as a dividing practice anthropological concepts of culture come to justify inequality.
Lughod (1991) proposes then that anthropologists write against culture, that they find ways to get around the culture concept. Lughod (1991) begins by embracing practice and discourse theory. Practice theory comes from Bourdieu and it focuses on the ways in which individuals internalize larger systems of knowledge, belief, and meaning to their own ends. Discourse theory associated with Foucault is centered on the ways in which knowledge, beliefs and practices are turned into discourse and the ways in which individuals draw from discourse. Both theoretical perspectives get away from the notion of culture as bounded systems of shared meaning (Lughod 1991). Discourse and practice take into account the ways in which individual member of a social group do not necessarily share the same knowledge or understandings of the world.
Lughod (1991) also emphasizes the need to understand the larger socio-historical and geo-political contexts in which the communities they study exist. More than that, Lughod (1991) argues, anthropologists need to examine how it is that the practice of anthropology came to be, and what they are doing in the field. Anthropologists cannot consider communities as isolated units any more, if there ever was such a time, it is now truly over (Lughod 1991). Anthropologists need to look at history, geography, and politics to situate their subjects in connection to larger phenomena (Lughod 1991).
Lughod’s third strategy is in many ways the most interesting; it is a strategy for writing ethnographies that she feels effectively sidesteps generalization. Lughod (1991) argues that what is needed is a focus on the particular. The larger forces that affect the lives of people only manifest themselves locally, in times and places produced by specific individuals (Lughod 1991). Lughod (1991) argues that a closer look at the lives and lived experiences of particular individuals would give one better insight into what larger discourses can really mean. By refusing to generalize the anthropologist underlines the constructed quality of notions like ‘culture’. Furthermore a closer look at particular individuals and particular moments suggests that they are crucial to the constitution of experience, which is crucial to understanding (Lughod 1991). With that in mind, focusing on the particular means being able to more accurately reconstruct native explanations of social life; giving one keen insight into discourses (Lughod 1991).
Critiques of Geertz should not necessarily be understood as undermining his theories or his approach to culture. I would argue that reading Lughod and Keesing in conjunction with Geertz allow one to refine the approach first proposed by Geertz. In viewing Geertz’ approach as simply methodological game studies scholars disregard a debate about culture that I feel might be of value to their work. It must be said that games studies scholars bring theories from educational psychology, cultural studies, and linguistics to analyze the data they collect mitigating the lack of methodological discussion. Steinkuehler, for instance, supplements her discussion of Geertzian method with a discussion of Gee’s discourse theory. MMORPGs are complex virtual worlds with characteristics and properties unique to them and Steinkuehler (2005) is correct in her assessment of them as complex societies where individuals band together to form communities.
From my own experiences on the field I can say that the social life of MMORPGs is made up of particular interactions, in particular contexts, between particular individuals. In any given MMORPG, users construct ways of talking and thinking about the game, the game world, and their relationships with each other that are specific to a particular setting. Even terms that seem to be shared between different MMORPGs almost invariably end up referring to very different practices. For instance terms like guild, party, and gold, which are considered to be generic MMORPG terminology, are stunningly inaccurate when discussing MMORPGs that are not fantasy themed. But even looking at fantasy MMORPGs a term like guild in a study refers to specific sets of social and (virtual) material realities unique to the game in question. Furthermore individuals are attracted to play different games for a variety of reasons making the populations of MMORPGs both internally and externally diverse.
There is a need for a more rigorous examination of the ethnographic method in the field of games studies. Discussions of Geertz and thick description are a good start; however, Anthropologists have been working with the ethnographic method since before anthropology became a discipline, so perhaps there is more to be had there. If we are to even begin to account for what people do when they play MMORPGs we need to pay closer attention to what they have to say for and about themselves and this is what games studies discussions of the ethnographic method tend to emphasize, eliding some of the thornier aspects of representation. Beyond the issue of representation though there is a need for procedural norms about time on the field and universality of terminology. I spent about three months in the field and I do not feel I spent enough time in the field, yet have found scholars insisting that less time could be adequate. In conducting my study I became aware of some of the technical challenges of the work only as I faced them, in a sense I had to constitute my own method as my project progressed.
My goal here is not to write a how to manual for game studies but to further a discussion of research methods in the study of online games. I spent approximately three months in the field studying the everyday practices of an online community on an MMORPG called City of Heroes/City of Villains (CoH/CoV) or more colloquially City of X (CoX). For those three months I recorded chat logs of the game, I played CoX, I observed and participated in the channel and I interviewed some members of the community. Sometimes I would team with individuals I met on the channel and other times I would play with people I met other ways. So I observed how different individuals played the game and participated in community, with an approach somewhat influenced by Bambi B. Schieffelin's work on language socialization.
In The Give and Take of Everyday Life Schieffelin (1990) argued that it is only by studying language at the level of use that we can begin to understand its social functions. Schieffelin is interested in language socialization: how individuals become members of communities and the role of language in this process. In her work she chose to focus on the routine social interactions of a handful of children in a small community. Schieffelin’s approach has much in common with Lughod’s ethnography of the particular, because of a shared concern about the “micro-level”. Ultimately I am interested in how language use ties in to gaming practices and how those practices tie into larger real world discourses about self and society.
I argue that if we are to really understand what people do in virtual environments that the ethnographic method can be helpful. I am, however, sceptical of current uses of the ethnographic method in game studies simply because they are a bit detached from anthropological discussions of the subject. So ultimately more work needs to be done to understand how the ethnographic method can be used in virtual spaces.
Article 2: On Online Communities
Community is a concept central to the practice of anthropology because it is the basic unit of study. Anthropologists conduct ethnographies in communities and the notion of community itself implies shared culture. The details of any given community vary greatly and if the notion of an isolated community so prevalent in early anthropological work is no longer considered realistic anthropologists still study communities. But what is a community? When I spent approximately three months doing fieldwork in a community of an online game it was the question that somehow became central to my work.
In her 1995 book Life on the screen: identity in the age of the internet Dr Sherry Turkle argued that the internet serves as an object to think with about the self and reality. Turkle (1995) argued that our interactions with computers and with each other over the internet allow us to think differently about society and the self. I propose that online communities can serve as objects to think with about the notion of community, and that they instantiate Benedict Anderson’s “imagined communities”. Drawing scholarly work notably Anderson, Turkle, and Steinkuehler I will examine how communities create and are created by the everyday practices of its members providing examples from my time in the field.
Anderson’s (1983) thesis is that the invention of the printing press made the development of national communities possible. What we have to remember first and foremost is that written language is not affected by accents and other irregularities that can make oral communication difficult. By making the written word available on a larger scale than it ever had been before ultimately made it possible for individuals who might not speak with each other to communicate; more than that the printing press allowed for the creation of standardized languages. In Europe before the printing press language was regional and communication between people living in different villages might be unable to communicate with each other. The printing press changed that making it possible for individuals who might otherwise never understand each other to dialogue.
Benedict’s point is this, the printing press made it possible for individuals to communicate with people they did not know from a distance and thus to imagine that those other people were like them. National communities, according to Anderson, are imagined in that they exist because members imagine that other members are like them by presuming they share practices and beliefs. This is not to say that communities are imaginary or not real, that would be akin to saying that calling the bible a work of fiction means the text itself does not exist. Anderson argued that communities are at their origins imagined, based on assumptions of shared material and linguistic practices, not that they do not exist.
When I first heard of this theory I found it very interesting but it meant little to me. I do not identify with any community very strongly; I don’t even really feel like I am a part of the gay, even though I am a gay man. During my time on the field I was astonished to realize that I was a member of the community I was studying. Even now I feel like a member of the Name channel community and I know that at the root of this feeling is the assumption that every other member of the community is like me in some way. How true this is in reality, I do not know, all the members of the channel are human beings with access to a computer but beyond that I cannot really be sure of anything.
Because the Name channel community is an LGBT community I imagine that at the very limit all of its members would necessarily be LGBT friendly at the very least. I was surprised and horrified to find out that there had been incidents where individuals had joined the channel only to make homophobic remarks. I was further unsettled to find out that such an individual was a member of the channel and that only the knowledge that he or she was watched regulated their behaviour.
During my time on the name channel I found that the pride channel was a very diverse group of individuals. Many of my informants balked a bit at questions about the kind of person member of the Name channel could be. One of my informants was straight , and he was not the only straight channel member. Initially I think I felt more comfortable around him because I knew what he expected of me. This particular informant was and is very knowledgeable about the game and in our informal interviews I discussed game mechanics with him. Player1 as I will call him taught me a great deal about how the game is played once one’s avatar has reached the highest possible level.
What is particular about online communities is the way that online interactions lend themselves to projection (Turkle 1995). The disembodied anonymity of the internet encourages individuals to project thoughts and feelings onto others (Turkle 1995). This, of course, leads to the development of very powerful emotions in relatively short intervals of time (Turkle 1995). When all you see are words on a screen it is easy to become captivated by other people, after all the other becomes a blank canvas filled in to suit one’s needs (Turkle 1995). During the course of my time in the field I was taken aback by the intensity of the feelings I developed for another user . It is one thing to read about a thing it is another to actually experience it. I still recall how happy he could make me feel, how empty days not spend with him felt. Since my time on the field we have grown apart and I have taken solace in what Turkle says about intimacy online; that I am not the first to form romantic attachments online, and that it is typical of life on the screen.
Turkle is talking about interpersonal intimacy here but I think that this may play a role in the ways communities form online. There is something seductive about the feeling of belonging, and in my interviews when I asked users why they were a member of the channel many of them told me it was because they wanted to have a space where they felt they belonged. What makes online communities like the one that I studied particularly interesting is the way they depend on the willingness of members to participate in the shared (virtual) material and linguistic practices of the community. Being a member of a community comes with both privileges and responsibilities. I know I began to feel like a member of the Name channel when I was able to help newer players orient themselves in the game near the end of my time in the field. When I could demonstrate my mastery of in game discourses by teaching others, I knew I was a member of the community.
The anonymity provided by the internet makes certain individuals believe they can act in ways they never would in their real lives and if some use this freedom to share different sides of themselves others prefer to use this freedom to behave badly. There is nothing that can compel members to participate in the day to day life of the community. To be fair all communities have norms, standards, and means of enforcing them, but online communities cannot compel membership in the same way real world ones can, simply because online identities are more mutable. While there is still work to be done on the subject, scholarship has already begun to understand how individual users construct identities online.
Among the first to look at how online identities is Sherry Turkle; her book Life on the screen: identity in the age of the internet documents the lived experiences of individuals she interviewed in an attempt to better understand how virtuality has changed the ways individuals think about identity. What Turkle found was that the internet and MUDs in particular the idea of socially constructed reality more understandable. On MUDs, users were free to take on the roles and identities that suited them. In principle MUDs like MMORPGs were avatar based so the user creates an avatar to interact with the game world. MUDs however were and are textual, so instead of pixels the world and those in it described through text.
Avatars on MUDs are called personae (Turkle 1995) a term implying social mask or public face, it comes from the Latin cognates per sonae that transliterate as “the thing sound comes through”. Typically one can create many different personae and be logged on to several MUDs at a time (Turkle 1995). The personae can be very similar to its creator or very different and this is central to understanding how Turkle views MUDs. For Turkle (1995) the act of creating a persona and interacting in the MUD though this persona is role playing. MUDs are the first persistent worlds, game worlds that are always functioning. On MUDs much like elsewhere online you are who you say you are. In real life I am a man, I identify as male and am biologically male; so attempting to pass as a female in my real life would be technically complicated. In a MUD, however, I am free to create female personae and to interact with other users as if I were a female.
When users construct their personae they are in a position to explore different aspects of themselves or even different identities. When Turkle warns us that “Our experiences there are serious play. We belittle them at our risk.” (Turkle 1995; 269) what she means is that individuals can both profit from and lose from their online experiences. Turkle (1995) borrows the notion of a psychosocial moratorium from psychoanalyst Erik Erikson to talk about MUDs. The moratorium is part of Erikson’s theories on adolescence and the idea is that adolescence is a time for experimentation. The idea being that adolescents experiment with their own possibilities as they interact with the world around them and that the moratorium minimizes the consequences of their actions (Turkle 1995). For instance trying to pass as female when I am not could be potentially dangerous in my real life in a way that it would not be on screen.
Being a very timid guy myself, I found that on the Name channel I felt freer to explore aspects of myself I could trouble with in my real life. In a sense my global handle @Global handle became a persona for me and He was able to experience things that Ifelt unable to partake in. My coming out was an awkward and drawn out process and in some ways is still an incomplete one. My persona was bolder and more flirtatious than I would dare to be in real life. Turkle claims that the people who have gotten the most out of their meaningful experiences were ones who tried to integrate their personae into their everyday lives, something I am still thinking about.
What is most significant in Turkle’s work is her emphasis on the social construction of reality. If reality is defined through one’s social interactions, then what one does online is real. MUDs, according to Turkle, are moratoriums in much the same way that adolescence is, they are places where individuals are free to experiment through their personae and have meaningful experiences without facing the consequences of their behaviour. In this understanding, the moratorium is no longer a rite of passage but a tool for personal development which individuals may take advantage of at any moment in their lives. Ultimately while some claim what happens online is just fun and games, Turkle argues that it is meaningful and must be studied as such.
While Turkle’s discussion of online intimacy and projection does help establish how communities form online, it is only a partial accounting of how people relate to each other online. While Turkle’s meditations on self expression online are interesting they are somewhat esoteric for my purposes. What is missing in Turkle’s work is a connection between (virtual) practices and beliefs and identity. Kelly Boudreau’s work Pixels, Parts and Pieces: Constructing Digital Identity provides a much more practice based understanding. Boudreau based her work on her time spent in Everquest, a fantasy themed MMORPG. Boudreau focused on the in-game elements that lead individuals to construct a sense of their identity and leads them to group with like minded individuals. Boudreau (2007) argued that users construct an identity in the game through four relationships, their relationship with their avatar, their relationship to the game world, relationships between avatars, and their relationships with other players.
In MMORPGs avatars interact with the world through a variety of statistics and there are often several categories of toon one may choose from. In most fantasy MMORPGs you pick the race of your character (e.g.: elf, gnome, centaur) and your class (e.g.: wizard, warrior, cleric). Race and class not only determine your avatar’s statistics, they restrict its look and determine the abilities an avatar may have. Individuals are free, however, to create the look that they want for their avatar based on templates. Much like in a MUD, gender is a choice, race is a choice, but here it is a click of a button instead of a written description.
Avatar creation allows users to create the avatars they want, and the choices that a player makes in avatar creation determine the abilities an avatar has access to and how the user will choose to play his or her avatar. As players gain experience and levels they then get to pick powers and modify the attributes of their avatars. The process of avatar creation is somewhat game specific, in that the particularities of a given game determine the way an avatar will be created. There are similarities in the way certain kinds of avatars are played but base statistics and skills are game specific. The process of creating an avatar is more then determining its look and it extends beyond the initial creation process. Once a user creates an avatar they must then figure out how to play with the avatar properly, that is use the attributes and skills of the avatar in question effectively. As a user plays the game the avatar s/he creates gains experience and attribute points and must pick new abilities for the avatar and/ or modify its attributes/equipment (Boudreau 2007).
Even avatar appearance changes the ways in which individuals imagine themselves in the game world. When I complemented the female avatar of a fellow channel member he told me very emphatically that he was not female in real life and that he did not want to be treated as such. The physical appearance of an avatar can say a lot about the user. I myself am uncomfortable playing with female avatars, I do not have many and I do not play with them often. Having spoken to many channel members about how and why they create avatars I have come to understand that the appearance of avatars is highly individual. What are less individual are discussions about how to control one’s avatar.
At the most basic level this means learning to navigate one’s avatar through the virtual world, as well as learning how to control one’s avatar using a keyboard and mouse. Game manuals typically contain only enough information to help players orient themselves in the game world. Users are expected to figure out the finer points of game play by themselves (Steinkuehler, 2005). Newer users learn how to play through experience, by asking more experienced players for help, and/or by consulting game guides written by more experienced users.
It is at this level where knowledge about the game becomes meaningful, and as players learn how to play they internalize norms, practices, and beliefs about the game that become inscribed into their avatars. In designing and navigating their avatars, users are joining the community of users and thus learning discourses about kinds of player they can or should be. Every avatar is seen as being able to fill a certain role in the team and when a user plays against type he or she may face social sanctions. Early on in my time on the field I knew that the Name channel was a place I could turn to for advice on how to play the game. The amount of knowledge that some users possessed was and still remains truly astonishing. The game and game play were major subjects in the channel and while not all users agreed on how the game should be played, some explanations of game elements seemed to me to be more accurate than others as they resonated with my experiences. In these discussions I saw the uneven distribution of knowledge in the community.
Avatars to avatar relationships involve learning how to direct one’s avatar to the best effect working with other avatars. These are relationships at their most abstract, however, but they are crucial to learning how to play the game. User relationships are more embodied, somewhat more complicated, and less spontaneous. User relations can spring from relationships between avatars but can also occur for other reasons. Looking back on my time in the field I see that my efforts to team with channel members were efforts to engage in user to user relationships. Ethnographies are based on social relationships and so there is a certain amount of trust involved in conducting one, playing and interacting with users established that trust, and I still consider many of the people I met online to be my friends.
MMORPGs are games that encourage group play and banding together with other users to play tends to be more enjoyable and more rewarding than solitary play. While it is possible to play on an MMORPG and never team up with another user this is unusual as social interactions both at the avatar level and the player level are the driving force behind MMORPGs. Boudreau argues that individuals construct identities online in relationship to social norms. If game companies theoretically give users the freedom to design and play with their avatars as they wish, game knowledge eventually becomes organized into established sets of practices and beliefs about the game that users must invariably learn.
My only issue with Boudreau’s explanation of the process by which individuals construct an identity in an online game is that she depicts user communities as monolithic. There is not one community of knowledge in any given MMO. This is where Kenneth Landon Pirius’s work on communities of practice comes into play. Communities of practice are defined as informal groups that form spontaneously around a set of practices (Pirius). What is important to understand about communities of practice is that they focus on managing and organizing knowledge. Individuals enter such communities untrained and are forced to contend with community discourses. Through shared practices individuals learn from each other, discourses are constructed and taught and eventually an identity forms. In his account of communities of practice Pirius accounts for the ways in which groups of users will band together in the game to form communities.
Boudreau and Pirius seem to agree that by playing MMORPGs users become members of communities. Boudreau argued that players enter into the community of game users. Pirius softens the notion of a user community when he asserted that is inherently multiple. Most MMORPGs are divided into game servers (copies of the game world), world zones, and avatar type. Boudreau did not deny this but by putting focusing primarily on the factors which explain how individual users situate themselves in the game she overlooked the fact that inside a generic game community are many smaller ones.
What Pirius and Boudreau argued is that the processes by which individuals come to imagine themselves as part of a wider community is an educational one. This is not entirely surprising, since they have associated becoming a competent member of a community with learning and internalizing community norms and discourses. What is missing from the theories that have been presented up to now is an account of how the in game practices that Pirius and Boudreau discuss and the non game cultural resources that Turkle is interested coincide. In her doctoral dissertation Cognition and learning in massively multiplayer inline games: A critical approach, Constance A Steinkuehler argues that MMORPGs magnify the ways in which community discourses inform and are informed by the everyday practices of members.
Drawing from Gee’s “big D Discourse” theory Steinkuehler argues that online communities are Discourse communities. Gee defines Discourse as ways in which language is integrated with non-linguistic stuff in order to make it meaningful, privileging certain interpretations over others (Gee in Steinkuehler 2005). Discourse communities thus provide members ways of interpreting their cognitive, virtual and material realities. Through their participation in a Discourse community individuals are given a perspective which makes action meaningful (Steinkuehler 2005). When one considers that a most of the social interactions in MMORPGs occur in chat it is not surprising that Steinkuehler (2005) considers communities on MMORPGs to be inherently linguistic ones. Don’t forget the community I studied was a chat room, so it was all chat.
According to Steinkuehler identity construction does not only happen at the level of in game Discourse, in fact, she maintained that users draw on all the resources at their disposal to navigates the complex social situations they may find themselves in. Basically, players adduce real world Discourses to understand online realities. This argument can be further extended to explain how online communities in MMORPGs can have a basis in real world discourse. Members of the Name channel understand themselves as forming a community not merely based on ways of talking and thinking about the game but because of assumed “sameness” from real world imagined communities. What this means in practice, however, can be somewhat tricky.
Getting at the ways in which the most insignificant practices become meaningful requires looking at specific instances and then linking them to larger contexts. Little gesture like a goodbye or a hello can be indicative of deeper understandings or also be meaningless. For instance, I spent a lot of time thinking about whether I should say hello and goodbye when I logged in and out of the game. Little gestures like this are at the core of what makes communities tick and they can lead to some big philosophical questions about the self and the other. What really marks the Name channel as an LGBT community are not the occasional LGBT themed conversation like coming out or homophobia but the little ways which mark shared, or at least the assumption of shared, shared Discourses. For example, when I once told another channel member I liked him, I had to assure him that I was not flirting with him. In this case there was miscommunication, he assumed that the affection I was expressing was motivated by other sentiments which I did not feel. Little moments like this reveal our underlying assumptions about the way we imagine the communities we are a part of. In the NAME channel it seemed pretty normal that a man could flirt with another man, because this would be normal behaviour in an LGBT community.
Ultimately I think what we can draw from this is that online communities like the one I studied are imagined communities. Members of these communities imagine that others are like them based on shared linguistic practices about the game world and real life. The anonymity of the virtual world is particularly suited to the type of projection which communities are founded on. Communities however do not form in the void they are shaped by Discourses which both inform and are informed by the everyday practices of members. There are virtual mechanisms and social practices specific to online settings that may be significant in the formation of online communities, but like real world ones online communities are imagined.
The end
Reference list
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Boudreau, K., (2007). Pixels, Parts & Pieces: Constructing Digital Identity. Saarbrücken, Germany: VDM Verlag Dr. Mueller.
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Steinkuehler, C. (2005). Learning in Massively Multiplayer Online Games: A Critical Approach. Found at http://website.education.wisc.edu/stein
Turkle, S. (1995). Life on the Screen: Identity in the Age of the Internet. New York, NY: Touchstone Simon & Schuster.
Yee, N. (2005). The Demographics, Motivations, and Derived Experiences of Users of Massively Multi-User Online Graphical Environments. Presence: Teleoperators & Virtual Environments, Jun2006, Vol. 15 Issue 3, p309-329.
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